The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates

July 30, 2015 10:09 am
UBC Workspace 2.0 File Sharing Service Now Live
Filed under: Bulletins, Client Services, Research Support
Workspace 2.0 is going live for all of UBC today between 10:00 and 14:00.  Workspace 2.0 is the FIPPA compliant UBC hosted Dropbox-like service that allows staff and faculty to share files internally and externally. As employee accounts are activated in this system, they will receive an automated email from the Workspace system informing them […] Read More ›

July 28, 2015 8:15 pm
IT Helpdesk Maintenance
Filed under: Client Services, Service Disruption
July 28th 8:30 PM - 9:00 PM The IT Helpdesk system ( will be undergoing system maintenance on Tuesday, July 28th from 8:30 PM until 9:00 PM.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report […] Read More ›

July 28, 2015 2:36 pm
Workspace 2.0 will be integrated with Access UBC on July 30th, 2015 from 10:00 to 14:00 PT. During this time, Workspace accounts will be created for all new, eligible users. All new users will be notified via email that their Workspace 2.0 accounts hav... Read More ›

July 22, 2015 10:17 am
UBC Workspace 2.0 Email
Filed under: Client Services, Research Support
UBCIT has officially launched Workspace 2.0.  An email was sent out yesterday notifying qualifying users that Workspace 2.0 is now available.  Workspace 2.0 is the FIPPA compliant UBC hosted Dropbox-like service. A copy of this email is included at the bottom of this article.  If you receive this email, and the information in it matches […] Read More ›

July 20, 2015 4:05 pm
Microsoft has released an out-of-band patch to address a critical vulnerability in the Microsoft Font Driver. The vulnerability could allow remote code execution if a user opens a specially crafted document or visits an untrusted webpage that contains embedded OpenType fonts. Affected Operating systems Microsoft operating systems Windows Vista through Windows 2008R2. Recommendation System administrators [...] Read More ›

July 9, 2015 1:37 pm
OpenSSL Security Advisory
Filed under: IT Infrastructure
CVE CVE-2015-1793 Summary OpenSSL has released updates to address a flaw that can potentially allow an attacker cause certain checks on untrusted certificates to be bypassed. Affected versions OpenSSL versions 1.0.2c, 1.0.2b, 1.0.1n and 1.0.1o Recommendation OpenSSL 1.0.2b/1.0.2c system administrators are advised to upgrade to 1.0.2d. OpenSSL 1.0.1n/1.0.1o system administrators are advised to upgrade to [...] Read More ›

July 8, 2015 2:24 pm
Adobe releases security patches for the Flash Player on regular basis. It is very important from a security perspective to apply these patches at the earliest possible opportunity. These vulnerabilities could potentially allow a remote attacker to execute arbitrary code on the vulnerable hosts and take control of the affected systems. Adobe Flash vulnerabilities have [...] Read More ›

July 3, 2015 11:37 am
Fraudulent Email Alert: Outlook Web access upgrade – July 3, 2015
Filed under: Client Services, Email, phishing

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 3333 University Way
Kelowna, BC Canada V1V 1V7
Tel 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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