Welcome To The IT Helpdesk

News and Updates

June 20, 2017 2:42 pm

Connect network maintenance July 1, 2017 06:00 – 09:00 PT

Filed under: General, IT Infrastructure

Connect will be unavailable, Saturday, July 1st, between 06:00 – 09:00 PT in order facilitate network maintenance. Read More ›

June 20, 2017 2:30 pm

Enterprise Services Network Maintenance July 1, 2017 05:00 – 07:00 PT

Filed under: General, IT Infrastructure, BCNET, Campus-Wide Login, Email

During the above maintenance window, a number of UBC Enterprise services may see outages of up to 5 minutes.Services include the following:AccessUBC / myAccountAuthentication ServicesAuthentication Services Credential BrokerAuth2CASShibbolethCW... Read More ›

June 19, 2017 3:46 pm

Stack Clash Vulnerability – Jun 19, 2017 – 15:30 PT

Filed under: General, IT Infrastructure, Security

Stack Clash Vulnerability Stack Clash is a vulnerability that affects memory management of Unix-based operating systems. Attackers exploit this vulnerability by corrupting memory by stacking with another memory region in the system and executing an arbitrary code. These exploits are Local Privilege Escalations where the attacker can exploit the stash vulnerability and obtain full root […] Read More ›

June 14, 2017 10:35 am

Certificate Update for Staff and Faculty Windows Workstations

Filed under: Client Services, cert, certificate, micro focus, novell, zcm, zenworks

Starting Monday June 19th at 2:00 PM, UBC Okanagan ITServices will be applying a new process to deliver a required certificate patch to all staff and faculty workstations running Windows. This new process will happen at network login. Clients will notice a black window appear briefly or appear with additional information being displayed depending on if […] Read More ›

June 13, 2017 2:24 pm

Connect Maintenance Jun 18, 2017 05:00 – 07:30 PT

Filed under: General, IT Infrastructure

Connect will be unavailable for scheduled maintenance on June 18, 2017 from 05:00 – 07:30 PT. Read More ›

June 6, 2017 2:52 pm

AccessUBC and Sponsored Guest Maintenance – June 7th, 2017 10:00 – 21:00 PT

Filed under: General, IT Infrastructure, Websites & Applications

AccessUBC and Sponsored Guest will be undergoing maintenance on June 7, 2017 10:00 – 20:00 PT. Read More ›

June 6, 2017 2:38 pm

CWL Admin Tool Maintenance – June 7th, 2017 19:00 – 21:00 PT

Filed under: General, IT Infrastructure, Websites & Applications

CWL Admin Tool will be undergoing maintenance on June 7, 2017 19:00 -21:00 PT. No user impact is expected. Read More ›

June 6, 2017 2:27 pm

Wireless/VPN Network Infrastructure Maintenance – June 10th, 2017 23:00 – June 11th, 07:00 PT

Filed under: General, IT Infrastructure

UBC IT will be upgrading its wireless network infrastructure on Saturday, June 10th, 2017 from 11:00PM – June 11th 7:00AM PT. During this maintenance window, all wireless authentication to ubcvisitor, ubcsecure, eduroam, and ubcprivate at all on and off campus locations will be unavailable. Other services such as remote access VPN and IAP (internet access […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).