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IT Helpdesk
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Don't have a UBC Okanagan Novell Account? You can still Enter a Ticket through our External Request Form

Welcome To The IT Helpdesk

News and Updates


November 12, 2019 1:56 pm
RISe – Mosaic integration release November 16, 2019, 02:00 PT – 12:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
RISe will be undergoing maintenance and will not be available on November 16, 2019 from 02:00 to 12:00 PT.  Read More ›

November 12, 2019 1:48 pm
SERA Storage Upgrade November 15, 2019, 15:00 – 17:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
SERA (System of Enterprise Reporting & Analytics) Storage will be undergoing maintenance on November 15, 2019 from 15:00 – 17:00 PT. Dashboards will be unavailable during this time. Read More ›

November 12, 2019 1:43 pm
Learning Tools Provisioning Service (LTPS) Maintenance November 14, 2019, 07:00-08:00 PT
Filed under: General, IT Infrastructure
The Learning Tools Provisioning Service (LTPS) will be unavailable for maintenance on November 14, 2019, from 07:00-08:00 PT. Any changes to course enrollments in Canvas will accordingly be queued up and processed after the maintenance. The LTPS User I... Read More ›

November 8, 2019 9:33 am
Fraudulent Email Alert: RE: Benefits Enrollment ends 11/08/2019 – Nov 8, 2019
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account. If you clicked on the link in the email, please […] Read More ›

November 8, 2019 9:22 am
Fraudulent Email Alert: RE: ACTION REQUIRED : Friday Bulletin ! – Nov 8, 2019
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account. If you clicked on the link in the email, please […] Read More ›

November 8, 2019 8:47 am
Fraudulent Email Alert: Re: Payroll NewsLetter ! – Nov 8, 2019
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account. If you clicked on the link in the email, please […] Read More ›

November 6, 2019 4:45 pm
EduCloud Server Backup Infrastructure Maintenance November 7, 2019, 9:00-12:00 PT
Filed under: General, IT Infrastructure, Servers & Storage
The EduCloud Server Backup Infrastructure will undergo maintenance on November 7, 2019, 09:00-12:00 PT. During this window, restore operations for virtual machines hosted in EduCloud Server will not be available.  Read More ›

November 5, 2019 2:03 pm
EduCloud Server Maintenance November 20, 2019, 14:00-16:00 PT
Filed under: General, IT Infrastructure, BCNET, Servers & Storage
EduCloud Server service will be undergoing maintenance on November 20, 2019, 14:00-16:00 PT.There is no expected downtime.  Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).
IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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