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IT Helpdesk

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March 27, 2015 12:00 pm
Upcoming IT Helpdesk Release .:. New Look and Feel
Filed under: Bulletins, Client Services, Upgrade Notice
On Tuesday, April 21, 2015 we will be releasing the new look and feel of IT Helpdesk System.     Read More ›

March 25, 2015 5:01 pm
ePayment outage - Friday March 27, 2015 from 18:00-23:59
Filed under: Bulletins, Web and Database Support, Scheduled Maintenance, Service Disruption
Please be advised that there is a scheduled outage to ePayment on Friday March 27, 2015 from 18:00 to 23:59.  Read More ›

March 13, 2015 8:02 pm
[Resolved] nkc-ssc Server Down
Filed under: IT Infrastructure, K Drive, Outage, Service Disruption
Update 20150314 @ 01:15 - the server has been successfully restarted and has returned to a functional state.  There has been no loss of data and regular services have been restored. If you are having difficulty connecting to your F: or K: drives, please logout and login to your computer. Update 20150313 @ 23:56 - […] Read More ›

March 9, 2015 11:52 am
IT Helpdesk Maintenance
Filed under: Client Services, Service Disruption
March 10th 6:30 AM - 7:00 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Tuesday, March 10th from 6:30 AM until 7:00 AM.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report a critical […] Read More ›

February 25, 2015 5:15 pm
There are currently SPSS licensing issues on the UBC Okanagan server that is used by the UBC Point Grey and Robson campus. The following was posted on the UBC Okanagan Bulletins page: “There is currently ongoing sporadic issue obtaining SPSS licenses from the license manager server. IT Services is currently investigating the issue. If you [...] Read More ›

February 24, 2015 12:57 pm
[RESOLVED] SPSS License Access Issue
Filed under: Client Services, Research Support
The installation of a new license manager for SPSS has resolved the disconnection issue users were experiencing.  As of Thursday February 26th no interruption in service has been experienced. ITServices apologies for any inconvenience this may have caused.  We will be monitoring the SPSS activity to ensure the license manager is now stable.  If you […] Read More ›

February 24, 2015 10:13 am
[RESOLVED] Print Server Down
Filed under: Client Services, IT Infrastructure, Printing, Service Disruption
Update 2015.02.24 @ 10:47 - the print server is back up and fully functional. The print server is currently down and technicians are working to resolve the issue. We currently don't have an ETA but we will update this bulletin. Read More ›

February 19, 2015 1:57 pm
Video Production Workshops - February 28th, 2015
Filed under: Media Services, Training/Workshop
The Media Centre | Studio will be offering video production workshops on Saturday, February 28th, 2015. Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

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IT, Media and Classroom Services
ADM024 - 3333 University Way
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000
Toll-free: 855.807.9001
Fax: 250.807.9212

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