The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

Introducing the UBC Self Service Portal

Our UBC Okanagan IT Helpdesk has moved!

The UBC IT Okanagan online Helpdesk has moved to the UBC Self Service Portal, along with the Integrated Services Centre (ISC) which provides Workday support. This will make it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: UBC Self Service Portal

Use the Self Service Portal to get help for a variety of issues from getting started with Workday to requesting IT onboarding for a new Okanagan employee. Get the same local IT support you know, or be seamlessly connected to support teams across UBC from a single ticket.

Learn more ›


October 12, 2022 8:00 am
THIS IS A SCHEDULED EVENT Oct 11, 18:00 - 21:00 PDTAug 30, 14:16 PDTScheduled - On October 11, 2022, 18:00 - 21:00 PT, a new email throttling policy will be put in place to improve the security and reliability of the FASmail service. The new policy i... Read More ›

September 7, 2022 12:00 pm
THIS IS A SCHEDULED EVENT Sep 6, 22:00 PDT  -  Sep 7, 06:00 PDTSep 2, 07:37 PDTScheduled - Network maintenance is being performed at the Iona Building. During this service window from Tuesday, September 6, 2022 22:00 - Wednesday, September ... Read More ›

September 3, 2022 10:00 pm
THIS IS A SCHEDULED EVENT Sep 3, 08:00 - 12:00 PDTSep 1, 09:16 PDTScheduled - UBC Okanagan network in the University House building will undergo network maintenance on Saturday, September 3 between 08:00 - 12:00 PT.During the maintenance, voice, data... Read More ›

September 3, 2022 11:00 am
THIS IS A SCHEDULED EVENT Sep 2, 21:00 PDT  -  Sep 3, 05:00 PDTAug 29, 08:36 PDTScheduled - Please be advised that on September 2, 2022, 21:00 PT to September 3, 2022, 05:00 PT, Workday will be undergoing scheduled maintenance as part of its... Read More ›

September 3, 2022 9:00 am
THIS IS A SCHEDULED EVENT Sep 2, 19:00 PDT  -  Sep 3, 00:00 PDTAug 30, 14:18 PDTScheduled - The University Endpoint Management System for Windows (Software Center, OS Deployments, In-Place Upgrades and other PC management capabilities of the... Read More ›

September 1, 2022 2:17 am
Aug 31, 13:53 PDTResolved - As of 13:30 PT, issues with joining ad-hoc or scheduled Zoom meetings have been resolved. We are currently not experiencing problems through extensive testing or receiving new reports of this issue. Zoom support has escalat... Read More ›

August 31, 2022 9:00 am
Aug 30, 22:00 PDTCompleted - The scheduled maintenance has been completed.Aug 30, 19:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 23, 14:01 PDTScheduled - Maintenance will be performed on... Read More ›

August 31, 2022 6:36 am
Aug 31, 10:44 PDTResolved - This issue has been resolved.Aug 30, 16:36 PDTInvestigating - There is currently an issue with provisioning new Adobe Acrobat and Creative Cloud licenses. UBC IT is aware of the issue and investigating.  Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

Information Technology
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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