The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


August 6, 2015 3:12 pm
IT Services' Resources & Term Start Up
Filed under: Bulletins, Client Services
As we approach the busy 2015 September term start up IT Client Services' technicians are fully booked into mid September. Customers may experience longer than normal wait times for services deemed non urgent or of a lower priority.  We appreciate your patience at this exciting time of year. Read More ›

August 28, 2015 12:53 pm
[RESOLVED] Off-site Access to Websites Blocked Temporarily
Filed under: Client Services, Web and Database Support, Service Disruption
IT, Media & Classroom Services is currently investigating an outage on our s53 hosting server. Effective immediately, all off-campus access to this server has been blocked to the following websites: bookings.ok.ubc.ca cbm.ok.ubc.ca epayment.ok.ubc.ca helpdesk.ok.ubc.ca knowit.ok.ubc.ca labsupport.ok.ubc.ca mirror.ok.ubc.ca news.ok.ubc.ca More information will be posted as it becomes available. Update 2:50 p.m. This also affects any website […] Read More ›

August 26, 2015 8:10 pm
IT Helpdesk Maintenance
Filed under: Client Services, Service Disruption
August 26th 8:10 PM - 8:30 PM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Wednesday, August 26th from 8:10 PM until 8:30 PM.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report […] Read More ›

August 20, 2015 9:05 am
RESOLVED - Academic Systems Outage August 20,2015 08:00 PT
Filed under: Uncategorized, Outage, SISC, Student Information Systems

August 14, 2015 2:55 pm
Stagefright Bug Vulnerability
Filed under: IT Infrastructure
A vulnerability has been detected in the operating system for Android devices, which can be exploited to take complete control over a device. One such method of attack is through a specially crafted MMS message: by knowing a user’s phone number, the vulnerability allows the attacker to compromise and obtain full access to the device, [...] Read More ›

August 11, 2015 2:04 pm
Network, wireless and phones will be down in the Arts and Sciences Centre building at the Okanagan campus, North side on the second and third floor, between 5:00PM and 6:00PM on August 13th. This is required to add additional user ports in this area. Read More ›

August 11, 2015 10:07 am
Access Issue to Departmental Network Shares (Resolved)
Filed under: Client Services, Department News, IT Infrastructure
Please note the server hosting most departmental shares is being restarted to fix the ongoing issues access departmental network shares.  We estimate this should be back online in 15 minutes. Read More ›

August 11, 2015 9:10 am
IT Helpdesk Maintenance
Filed under: Client Services, Service Disruption
August 13th 7:00 AM - 7:30 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Thursday, August 13th from 7:00 AM until 7:30 AM.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 3333 University Way
Kelowna, BC Canada V1V 1V7
Tel 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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