Welcome To The IT Helpdesk

News and Updates

February 24, 2020 12:48 pm

Multiple websites not loading February 24, 2020

Filed under: Bulletins, IT Infrastructure

UPDATE: Multiple websites not loading February 24, 2020, 12:22 PT Read More ›

February 24, 2020 12:22 pm

UPDATE: Multiple websites not loading February 24, 2020, 12:22 PT

Filed under: General, IT Infrastructure, Websites & Applications

Update: February 24, 2020, 12:22 PT We continue to have connection issues for a significant number of websites. It has been determined that connectivity to these affected sites is intermittent. If a site you are trying to access appears offline, it is recommended that you wait a few minutes before your next attempt […] Read More ›

February 24, 2020 12:10 pm

Applications using Java Web Start are not loading February 24, 2020 10:20 PT

Filed under: General, IT Infrastructure

We are currently experiencing issues with applications that make use of Java Web Start not loading.Applications affected include SISC, BBAE, Curriculum Management, Faculty Course Management and Standard Timetable Admin.UBC IT technicians are curren... Read More ›

February 20, 2020 3:23 pm

A number of emails have been erroneously sent February 20, 2020 15.20 PT

Filed under: General, IT Infrastructure, Email, Security

A number of emails have been erroneously sent to a number of people with the subject “Sandbox: Cancelled Tuition Waiver” sent by a Deloitte.ca email address. Please note that these messages were sent in error and no tuition waivers have actually been cancelled. Read More ›

February 20, 2020 2:22 pm

Campaign of CEO Fraud targeting UBC February 20, 2020, 14.25 PT

Filed under: General, IT Infrastructure, Security

The UBC Cybersecurity team is aware of an ongoing campaign of CEO Fraud currently targeting UBC. If you have received an email with any of the following criteria: 1) Purporting to be from the head of unit 2) Asking respondent for their cell phone numbers Please take these important security steps immediately: […] Read More ›

February 18, 2020 4:19 pm

UBC Vancouver Load Balancer Maintenance February 19, 2020, 20:00-22:00 PT

Filed under: General, IT Infrastructure, BCNET, Campus-Wide Login, Email, Security, Websites & Applications

February 19, 2020, 20:00-22:00 PT We will be performing maintenance on the UBC Vancouver load balancer which may cause a brief interruption on some UBC Enterprise Services, including: * Authentication (CWL) * EduCloud Server Administration Portal * FASmail * FMS * HRMS * Kaltura * SharePoint * SIS * Skype for Business * […] Read More ›

February 13, 2020 10:26 am

Update: Pay for Print service disruption at Okanagan and Vancouver sites – February 13, 2020 21:30 PT

Filed under: General, IT Infrastructure

The technical team continues to work on resolving the Pay for Print issue tonight. A workaround solution has been implemented at both campuses this evening with success. However, the issue remains unresolved and the technical team will monitor the situation overnight. Another update will be provided tomorrow morning. February 13, 2020, 16:40 PT – […] Read More ›

February 13, 2020 9:53 am

UBC - Print Issue

Filed under: General

10:40 Notice Upgrade - Issue identified as UBC campus wide and not isolated to UBCO campus. Please note there is a current issue with the UBC Pay for Print systems. Technicians are currently working on the problem. Updates will be provided as we have more information. Thank you for your patience. Read More ›

View More News and Updates ›

What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).