The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates

January 13, 2017 3:13 pm

January 12, 2017 4:39 pm
Scheduled ACM Website System Maintenance
Filed under: Bulletins, Web Services, Scheduled Maintenance
There will be network and server maintenance taking place on the ACM servers several days this month. The actual public facing websites will not be affected by this maintenance, however please refrain from logging in and making changes to your site during these maintenance windows, as brief service interruptions will be experienced. Read More ›

January 5, 2017 1:30 pm
Okanagan Campus - IT Equipment Fiscal Year 2016/2017 Purchase Request Deadlines
Filed under: Bulletins, Department News, IT Business Services, buyit, Fiscal, Purchasing
In order to process procurement transactions for the fiscal 2016/2017 year end, Procurement Year End Deadlines for submitting IT Equipment purchase requests (not quote requests) through IT's online purchasing system, buyIT or Helpdesk Tickets are as follows: Domestic Orders $15,000 - $50,000                           […] Read More ›

January 6, 2017 4:00 pm
Current Support Status: In PilotUntil such time as complete compatibility has been assured, and all our vendors support this release of Windows, ITServices will not be performing upgrades or shipping new systems with Windows 10. Read More ›

January 3, 2017 4:00 pm

December 28, 2016 10:35 am
IT Helpdesk Maintenance - December 28, 2016 11:00 AM - 11:20 AM PT
Filed under: Client Services, Service Disruption
December 28, 2016 11:00 AM - 11:20 AM PT The IT Helpdesk system ( will be undergoing system maintenance on Wednesday, December 22, 2016 from 11:00 AM until 11:20 AM PT.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or […] Read More ›

December 15, 2016 12:32 pm
Our latest Trustwave (PCI) scan had reported a cipher vulnerability exception to the ePayment server. We need to remove it immediately, before the next scan that will happen next week. We have removed the cipher on our test servers, and had passed several tests on the CBM test environments. In this regard, we plan to […] Read More ›

December 13, 2016 8:43 am
We are again experiencing issues with machines receiving an error of "Windows has encountered a critical problem and will restart automatically in one minute. Please save your work now". Some users are able to log in successfully after multiple attempts. Our technician(s) are readdressing this new report and seeking a  resolution to the issue. As […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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