The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


July 16, 2018 9:41 am
Print and Copy Multi-Function Device Fleet
Filed under: Bulletins, General, IT Infrastructure, Multi-Function Device, Printing, Ricoh, Xerox
The UBC Okanagan campus has grown dramatically over the last 10 years and the multi-function printing and copying fleet have grown with that rapid expansion. Additional devices have been brought in to allow flexibility and to meet business needs as departments and faculties moved and relocated across the campus. The ageing device fleet has not […] Read More ›

July 18, 2018 1:20 pm
We are currently experiencing an issue that affects five and ten digit dialing UBCO campus from UBCV. The UBCV caller will experience intermittent fast busy signal when dialing UBCO. We are investigating the root cause.  Read More ›

July 17, 2018 2:29 pm
UBC IT NMC will perform maintenance of the UBC myvpn services on Wednesday July 18th, 2018 20:00 – 22:00 PT. During the upgrade, there is no expected impact to myvpn users. Read More ›

July 17, 2018 2:29 pm
UBC IT NMC will perform maintenance of the UBC myvpn services on Wednesday July 18th, 2018 20:00 – 22:00 PT. During the upgrade, there is no expected impact to myvpn users. Read More ›

July 17, 2018 2:27 pm
The Degree Navigator application will be undergoing system maintenance on July 18th, 2018 19:30 – 21:00 PT. During this time, the application may not be accessible. Read More ›

July 17, 2018 2:26 pm
account.you.ubc.ca and Ask Me @ UBC Form Maintenance July 18, 2018 18:00 – 22:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
account.you.ubc.ca and Ask Me @ UBC Form will be unavailable due to maintenance on July 18, 2018 between 18:00 and 22:00 PT.  Read More ›

July 17, 2018 1:00 pm
VDI Maintenance July 18, 2018 22:00 – 23:00 PT
Filed under: General, IT Infrastructure
The Virtual Desktop Interface service will be undergoing maintenance on Wednesday July 18, 2018 22:00-23:00 PT, during this time users will have intermittent access to their virtual desktops.  Read More ›

July 17, 2018 1:00 pm
VDI Maintenance July 18, 2018 22:00 – 23:00 PT
Filed under: General, IT Infrastructure
The Virtual Desktop Interface service will be undergoing maintenance on Wednesday July 18, 2018 22:00-23:00 PT, during this time users will have intermittent access to their virtual desktops.  Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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