The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

Introducing the UBC Self Service Portal

Our UBC Okanagan IT Helpdesk has moved!

The UBC IT Okanagan online Helpdesk has moved to the UBC Self Service Portal, along with the Integrated Services Centre (ISC) which provides Workday support. This will make it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: UBC Self Service Portal

Use the Self Service Portal to get help for a variety of issues from getting started with Workday to requesting IT onboarding for a new Okanagan employee. Get the same local IT support you know, or be seamlessly connected to support teams across UBC from a single ticket.

Learn more ›

Service Now Homepage
Log in to the UBC Self Service Portal (CWL)
Request a Service Report an Issue Workday Knowledge

Using the UBC Self Service Portal FAQs

View more FAQs ›


UBCO IT Knowledge Base (knowit.ok.ubc.ca) UBC IT Okanagan Website Current System Status and Maintenance Notifications (bulletins.it.ubc.ca)

February 25, 2021 5:37 pm
Okanagan campus Science Building network issue February 25, 2020, 12:50-15:45 PT
Filed under: IT Infrastructure
We experienced a network outage to parts of the Science building at the Okanagan campus this afternoon between 12:50 and 15:45 PT, affecting various floors and departments.  The issue has been resolved by our technicians.  If you are experiencing any further issues please contact the Okanagan Campus IT Help Desk on 250-807-9000. Read More ›

February 23, 2021 3:41 pm
Integration Enablement Centre (IEC) services maintenance for Cache & Events Services February 24, 2020, 10:00 – February 25, 2020, 16:00 PT
Filed under: General, Workday
The Integration Enablement Centre (IEC) Cache & Events Services will undergo maintenance from February 24, 2020, 10:00 – February 25, 2020, 16:00 PT. There is not expected to be any outage. Systems using Cache or Events processing may receive a larger than normal volume of events during this time. Read More ›

February 23, 2021 3:26 pm
SIS Applications and Database Maintenance – February 26, 2021 03:00-04:30 PT
Filed under: General, IT Infrastructure
The SIS Production Database (SISPROD) and SIS Production applications will be unavailable from 3am-4:30am on Friday February 26, 2021 as a database O/S patch is performed. All applications that interact with the database will be disabled during this ti... Read More ›

February 23, 2021 3:26 pm
Virtual Private Network (myVPN) Software Upgrade February 24, 2021, 17:00-17:30 PT
Filed under: General, IT Infrastructure
The Cisco AnyConnect software used to access UBC’s Virtual Private Network (myvpn.ubc.ca, and myvpn.ok.ubc.ca) on Windows, MacOS and Linux will be upgraded to the latest version on February 24, 2021 from 17:00-17:30 PT. The new software will automatically prompt users to upgrade the next time they launch their current version of AnyConnect and sign onto […] Read More ›

February 23, 2021 3:25 pm
Integration Enablement Centre services maintenance for Financial Services February 24, 10:00 – February 25, 16:00 PT
Filed under: General, Workday
The Integration Enablement Centre (IEC) Financial Services will undergo maintenance on February 24, 10:00 – February 25, 16:00 PT. During this time there may be a brief interruption to the service whilst updates are performed. Read More ›

February 23, 2021 3:13 pm
EduCloud Dashboards Maintenance February 24, 2021, 09:00-17:00 PT
Filed under: General, IT Infrastructure, BCNET, Servers & Storage
EduCloud Dashboards (Operations Manager) will be undergoing maintenance on February 24, 2021 from 09:00-17:00 PT. During this window, access to the dashboards will be intermittent. There will be no impact to running virtual machines or your ability to ... Read More ›

February 23, 2021 3:12 pm
Okanagan Campus CMS (WordPress) Maintenance February 23, 2021, 17:30-18:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
The Okanagan Campus CMS (WordPress) platform will undergo maintenance on Feb 23, 2021 between 17:30 and 18:00 PT. Websites will be unavailable during this period. Site administrators are asked to refrain from making site updates or content additions during this time. If you have any questions or concerns, please contact the Okanagan campus Web and […] Read More ›

February 23, 2021 3:05 pm
UBC IT DNS Maintenance February 23, 2021, 17:00-23:59 PT
Filed under: General, IT Infrastructure
UBC IT will be conducting maintenance on its DNS servers on February 23, 2021, from 17:00 and 23:59 PT. Access to myDNS GUI may be intermittent during this time.  Read More ›

View More News and Updates ›

What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).
Information Technology
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
ITMDB v2.8.0.0