Welcome To The IT Helpdesk

News and Updates

October 11, 2019 8:56 am

Mac OSX 10.15 Released - Oct 7th, 2019

Filed under: Bulletins, Client Services, General

Please note that at this time OSX 10.15 is not supported by UBCOIT until we can finalize testing of all supported UBC applications. The self upgrade option has been removed by UBCO templated Macs and will be re-enabled once testing is complete. For more information refer to our internal documentation - https://knowit.ok.ubc.ca/article/mac-os-x-10-15-release-october-7th-2019-995.html Read More ›

October 15, 2019 4:17 pm

Homedrive and Teamshare Maintenance November 2, 2019, 08:00 PT to November 3, 2019, 21:00 PT

Filed under: General, IT Infrastructure, Servers & Storage

Homedrive and Teamshare will be undergoing maintenance from November 2, 2019, 08:00 PT to November 3, 2019, 21:00 PT. No end user impact is expected during this window. Read More ›

October 15, 2019 4:14 pm

UBC Faculty and Staff Email (FASmail) Service Maintenance October 17, 2019, 09:00-10:00 PT

Filed under: General, IT Infrastructure, Email

On October 17, 2019, 09:00-10:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. During the maintenance window, there will be no service interruption. Read More ›

October 15, 2019 4:13 pm

Learning Tools Provisioning Service (LTPS) Maintenance October 17, 2019, 07:00-07:30 PT

Filed under: General, IT Infrastructure

The Learning Tools Provisioning Service (LTPS) will be unavailable for maintenance on October 17, 2019, from 07:00-07:30 PT. Any changes to course enrollments in Canvas will accordingly be queued up and processed after the maintenance. The LTPS User In... Read More ›

October 8, 2019 9:21 am

Fraudulent Email Alert: Important message from Santa J. Ono – President – Oct 8, 2019

Filed under: General, IT Infrastructure, Email, Security

Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account. If you clicked on the link in the email, please […] Read More ›

October 3, 2019 11:52 am

Network Maintenance Okanagan Campus October 5, 2019, 20:00-23:30 PT

Filed under: General, IT Infrastructure, Servers & Storage

Network maintenance will occur on October 5, 2019, from 20:00-23:30 PT to replace the data center switches at the Okanagan Campus. There will be a momentary change in connectivity for each device as it is transferred to the new network switches, howeve... Read More ›

October 1, 2019 2:45 pm

UBC CAS Maintenance, October 7, 2019, 10:00-11:50 PT

Filed under: General, IT Infrastructure, Campus-Wide Login, Security

UBC’s Central Authentication Service will be undergoing maintenance on October 7, 2019, 10:00-11:50 PT. No downtime is expected. Read More ›

October 1, 2019 2:35 pm

UBC Shibboleth Maintenance October 8, 2019, 10:30-11:30 PT

Filed under: General, IT Infrastructure, Campus-Wide Login, Security

UBC’s Shibboleth service will be undergoing maintenance on October 8, 2019 from 10:30 to 11:30 PT. No downtime is expected. Read More ›

View More News and Updates ›

What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).