The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


May 26, 2015 4:05 pm
ePayment outage - Wednesday, May 27, 2015 from 18:00-23:59
Filed under: Bulletins, Web and Database Support, Scheduled Maintenance, Service Disruption
Please be advised that there is a scheduled outage to ePayment on Wednesday, May 27, 2015 from 18:00-23:59. Read More ›

May 26, 2015 3:59 pm
SAS v9.3 License Renewal Completed
Filed under: Bulletins, Client Services, Research Support
Effective immediately, IT, Media and Classroom Services now has the latest license codes for SAS.  These codes will carry us through March 31, 2016. Unlike SPSS licensing, which is centrally controlled and updated through a license server, SAS license codes must be manually updated on a per-machine basis. If you are a SAS user whose […] Read More ›

April 29, 2015 6:00 am
Office 365 Available for UBC Students at No Cost
Filed under: Bulletins, Client Services, Software
Starting Wednesday, April 29, 2015, all active UBC students will be able to download Office 365 at no cost. The installation of this software includes Word, Excel, PowerPoint, and Outlook, which are supported across multiple devices. Students running Windows can also install Publisher and Access. To obtain their subscription to Office 365, students can go […] Read More ›

May 26, 2015 1:27 pm
SPSS License Renewal Completed, v23 Now Available
Filed under: Client Services, Research Support
Effective Friday, May 22nd @ 11:30am, our SPSS concurrent licenses have been renewed for SPSS v22.  In addition, SPSS v23 is now available.  Our complete list of licensed SPSS products is now: Advanced Statistics AMOS* Bootstrapping Categories Complex Samples Conjoint Custom Tables Data Preparation Decision Trees Direct Marketing Exact Tests Forecasting Missing Values Neural Networks Regression […] Read More ›

May 25, 2015 1:36 pm
IT Helpdesk Maintenance
Filed under: Client Services, Service Disruption
May 26th 7:00 AM - 7:30 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Tuesday, May 26th from 7:00 AM until 7:30 AM.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report […] Read More ›

May 21, 2015 1:24 pm
2015 Software Requests
Filed under: Client Services, Computer Labs
In order to properly schedule the computer lab updates for September classes, IT Services is implementing cutoff dates for Lab Software Installation Submittals. Read More ›

May 12, 2015 2:45 pm
All network, wireless and phones will be down on the 2nd and 3rd floors on the East side of the Fipke building at the Okanagan campus. This is required to upgrade the network equipment in this area to support new wireless access points. Read More ›

May 12, 2015 2:34 pm
All network, wireless and phones will be down on the 2nd and 3rd floors on the West side of the Fipke building at the Okanagan campus. This is required to upgrade the network equipment in this area to support new wireless access points. Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 3333 University Way
Kelowna, BC Canada V1V 1V7
Tel 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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