The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


October 23, 2020 6:42 am
Okanagan campus Netstorage service unavailable – Friday, October 23, 2020 06:30PT
Filed under: General, IT Infrastructure, Servers & Storage
The Netstorage service (netstorage.ok.ubc.ca) servicing the Okanagan campus is currently not accessible.  Our technicians are investigating. Read More ›

October 22, 2020 9:21 pm
UBC SharePoint Maintenance – October 24, 2020, 21:00-23:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
On October 24, 2020, 21:00-23:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites may not be accessible.  Read More ›

October 22, 2020 3:58 pm
Personnel Absence Tracker (PAT) Maintenance November 2, 2020, 07:00-07:30 PT
Filed under: General, IT Infrastructure, Websites & Applications
The Personnel Absence Tracker application (https://pat.ubc.ca) will be changed to read-only on November 2, 2020, 07:00-07:30 PT. The application will be unavailable for the duration of the change.  Read More ›

October 22, 2020 3:56 pm
UBC Card Workday Integration Cutover November 2, 2020, 08:00-09:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
The UBC Card application will be transitioning to a new Workday data source on November 2, 2020, 08:00-09:00 PT. No end user impact is expected as a result of this change.  Read More ›

October 22, 2020 3:56 pm
UBC Card Workday Integration Cutover November 2, 2020, 08:00-09:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
The UBC Card application will be transitioning to a new Workday data source on November 2, 2020, 08:00-09:00 PT. No end user impact is expected as a result of this change.  Read More ›

October 22, 2020 3:54 pm
Campus Wide Budgeting – Hyperion 2.0 will be released on December 1st, 2020, at 09:00 PT. Hyperion 2.0 for Planning and Forecasting will be available with Workday as the source and system of record. Hyperion 1.0 (FMS-based) will continue to be available in read-only mode for historical data, but using FMS chart of accounts values. Read More ›

October 22, 2020 3:54 pm
Campus Wide Budgeting – Hyperion 2.0 will be released on December 1st, 2020, at 09:00 PT. Hyperion 2.0 for Planning and Forecasting will be available with Workday as the source and system of record. Hyperion 1.0 (FMS-based) will continue to be available in read-only mode for historical data, but using FMS chart of accounts values. Read More ›

October 22, 2020 3:50 pm
Pinnacle Billing System Maintenance November 9, 2020, 09:00-16:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
The Pinnacle telecommunications billing site will be undergoing maintenance on November 9, 2020, 09:00-16:00 PT. During this period the site will be available, and no service disruption is expected.  Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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