The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


April 25, 2016 2:24 pm
Two recent serious vulnerabilities with QuickTime for Windows have been announced.  These vulnerabilities could allow remote attackers to take control of affected systems. Despite being aware of these since November of last year, Apple has not published plans to fix these vulnerabilities.  They have instead recommended users uninstall QuickTime for Windows. Those users with ITServices managed Windows PCs who have QuickTime installed will receive […] Read More ›

April 27, 2016 6:08 pm
On April 27, 2016 from 10:00pm to 10:30pm, the Student & Alumni Email service will be undergoing maintenance. Users will experience a service interruption of up to 5 minutes during this window. Read More ›

April 21, 2016 4:43 am
The following web servers underwent maintenance this morning to increase their capacity and resiliency. s105.ok.ubc.ca s106.ok.ubc.ca s109.ok.ubc.ca s110.ok.ubc.ca s112.ok.ubc.ca All services on these servers have been tested and are operational. Read More ›

April 20, 2016 5:17 pm
s107 Maintenance April 20, 2016 23:00-00:00 PT
Filed under: Web and Database Support
The web server s107.ok.ubc.ca will be undergoing maintenance and performance testing this evening from 23:00-00:00 PT.  This maintenance is necessary to improve the performance of the server. During the maintenance window, the following web sites may experience sporadic degraded performance or service interruptions of less than one minute: news.ok.ubc.ca helpdesk.ok.ubc.ca   Read More ›

April 13, 2016 10:50 am
Network Maintenance ACTIVE Network (ACM) will be performing network maintenance during the evenings of April 16 & 17  2016. During this time, system access and performance may be limited. Further details are listed below. Saturday Night Planned Start Time: 2016-04-16 22:00:00 (PST) Planned Finish Time: 2016-04-17 02:00:00 (PST) Sunday Night Planned Start Time: 2016-04-17 22:00:00 […] Read More ›

April 12, 2016 2:35 pm
Active Collab Migration (Wednesday, April 13, 2016)
Filed under: Web and Database Support, Active Collab, Scheduled Maintenance
On Wednesday, April 13, 2016 between 8:00 p.m. and 11:00 p.m. the Active Collab system at https://ac.ok.ubc.ca will be undergoing routine maintenance to migrate the system to an updated web server.  The reason for this server upgrade is to ensure that all of our web servers maintain a high level of security in order to […] Read More ›

April 12, 2016 2:21 pm
Forms System Migration (Wednesday, April 13, 2016)
Filed under: Web and Database Support, Forms, Scheduled Maintenance
On Wednesday, April 13, 2016 between 8:00 p.m. and 11:00 p.m. the UBC Forms System at https://forms.ok.ubc.ca will be undergoing routine maintenance to migrate the system to an updated web server.  The reason for this server upgrade is to ensure that all of our web servers maintain a high level of security in order to […] Read More ›

April 12, 2016 10:11 am
SAS v9.3/9.4 License Renewal Completed
Filed under: Client Services, Research Support
Update 2016.04.20 @ 16:58 - We are now automatically pushing the updated license files to all managed PCs on campus that have SAS installed. Effective immediately, IT, Media and Classroom Services now has the latest license codes for SAS.  These codes will carry us through March 31, 2017. Unlike SPSS licensing, which is centrally controlled […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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