Welcome To The IT Helpdesk

News and Updates

January 16, 2019 11:04 am

Multi-service outage during Student Information System (SIS) Database Upgrade January 21, 2019, 03:00-07:00 PT

Filed under: General, IT Infrastructure

UBC IT will be performing an upgrade of the Student Information System (SIS) Production (PROD) database on January 21, 2019 from 03:00-07:00 PT. All systems that use the SISPROD database will experience an outage during this scheduled maintenance window. These systems include: – Course Schedule – Degree Navigator – ePayment – Faculty Service Centre – […] Read More ›

January 15, 2019 2:23 pm

Library EZproxy Reconfiguration January 22, 2019, 10:00-10:30 PT

Filed under: General, IT Infrastructure, Campus-Wide Login

The EZproxy application will be reconfigured to use Shibboleth 3 for authentication on January 22, 2019 from 10:00-10:30 PT. No service interruptions are expected. Read More ›

January 15, 2019 2:21 pm

Intermapper Server Upgrade January 18, 2019, 10:30-17:00 PT

Filed under: General, IT Infrastructure

Intermapper 1 and 2 will be upgraded on January 18, 2019, from 10:30-17:00 PT During the maintenance window, there will be a change freeze for Intermapper Map changes. During the upgrade window, users will be auto logged out of Intermapper. Once the maintenance window has completed, users will be able to log back into the […] Read More ›

January 15, 2019 2:20 pm

Red Hat Satellite service patching January 17, 2019, 10:00-11:00 PT

Filed under: General, IT Infrastructure, Servers & Storage, Software

The UBC Satellite service will not be available on January 17, 2019, from 10:00-11:00 PT due to server maintenance. During the outage window, RedHat servers subscribed to the Satellite service will be unable to contact the server to manage software updates. However, all subscribed RedHat servers will queue and check for availability when the service […] Read More ›

January 15, 2019 11:09 am

EduCloud Server Maintenance January 19, 2019, 06:00 – 08:00 PT

Filed under: General, IT Infrastructure, BCNET, Servers & Storage

The EduCloud Server environment will be undergoing maintenance on January 19, 2019, 6:00 – 8:00 AM. During this maintenance window, users will not be able to access/manage workloads hosted in the UBC Okanagan infrastructure through the EduCloud portal. Workloads will still be online and will be accessible via normal management methods such as RDP and […] Read More ›

January 11, 2019 2:11 pm

Fraudulent Email Alert: Your account has been hacked! You need to unlock. OR Your account is being used by another person! – January 11th, 2019

Filed under: General, IT Infrastructure, Email, Security

Do not reply to or act on these emails. If you have, please advise security@ubc.ca. The email can be deleted from your Inbox or mobile phone. —–Original Message—– From: <recipient’s email address removed> Sent: Friday, January 11, 2019 2:12 PM To: <recipient’s email address removed> Subject: Your account has been hacked! You need to unlock. […] Read More ›

January 8, 2019 11:38 pm

EduCloud Server Maintenance Jan 12, 2019, 06:00-08:00 PT

Filed under: General, IT Infrastructure, BCNET, Servers & Storage

We will be performing scheduled maintenance on the Production Workloads in EduCloud Server environment (https://bcnet.educloud.ubc.ca) on January 12, 2019, from 06:00–08:00 PT. Production workloads running on the EduCloud service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH. Read More ›

January 8, 2019 2:46 pm

Informatica Production Server maintenance January 10, 2019, 10:00 -12:00 PT

Filed under: General, IT Infrastructure

Informatica Production environment will be taken down for performance maintenance on January 10, 2019, from 10:00 – 12:00 PT. Data will not be updated during this maintenance window, for Student Evaluation and Student Information Systems. Read More ›

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To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).