The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates

November 15, 2018 3:28 pm
UBCO Toner Recycling
Filed under: General, IT Infrastructure
IT, Media and Classroom Services is committed to meeting UBC's Sustainability goals. In our ongoing efforts to reduce and redirect waste from the landfill, we are introducing a new campus toner recycling program. Read More ›

November 15, 2018 3:17 pm
Future Student Portal and Ask Me @ UBC Webform Maintenance November 15, 2018, 18:00-24:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
UBC Future Student Portal ( and Ask Me @ UBC Form ( will be unavailable due to maintenance on November 15, 2018, 18:00-24:00 PT.If you have any questions, please contact Academic Systems at Read More ›

November 13, 2018 9:31 pm
Enhanced CWL (MFA) Configuration Change November 16, 2018, 13:00-13:30 PT
Filed under: General, IT Infrastructure, Campus-Wide Login
The Enhanced CWL service will undergo a configuration change on November 16, 2018, 13:00-13:30 PT to enforce the policy that all UBC IT and UBCO IT employees, including contractors, will need to enroll for multi-factor authentication. The enrollment prompt will show when logging into Shib3, Fasmail, and VPN (ubcit pools) and will no longer be […] Read More ›

November 13, 2018 3:25 pm
UBC SharePoint Maintenance November 16, 2018, 18:00-23:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
The UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance on November 16, 2018, from 18:00-23:00 PT. During this maintenance window, SharePoint sites may not be accessible.  Read More ›

November 9, 2018 9:53 am
Presently the Eduroam connectivity issue at VGH is only sporadically reoccurring. Telus, VCH and UBC network staff are continuing to investigate.   November 9, 2018, 14:35 PT User’s may still intermittently experience connectivity issues for eduroam at VGH. Telus and the Health Authority technicians are still investigating. November 9, 2018, 09:40 PT We are currently experiencing […] Read More ›

November 7, 2018 1:11 pm
Eduroam network maintenance November 10, 2018 05:00 – 07:00 PT
Filed under: General, IT Infrastructure, BCNET
BCNET network maintenance will be done on November 10, 2018 from 05:00 to 07:00 PT.Eduroam services at teaching hospital sites may be unavailable during this time.  Read More ›

November 6, 2018 3:20 pm
The Oracle Corporation support to Oracle 11g database is expiring in Jan 2019. The Perceptive Content (formerly ImageNow) database need to be upgraded to a supported version. During the upgrade window on November 8, 16:00 – 21:00 PT, all Perceptive Content document imaging services/applications will not be available and all the clients in Financial Operations […] Read More ›

October 31, 2018 12:20 am
Fraudulent Email Alert: IT Service Support – Oct 30th, 2018
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise of the possible temporary breach of your account.  The email can be deleted from your Inbox or mobile phone.   From: CRISTALLO […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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