The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


April 26, 2017 10:36 pm
Fraudulent Email Alert: Re-Validate Your Account Now – April 26, 2017
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount  and change your password immediately.  Also, please forward a copy of the email including full headers to security@ubc.ca and advise of the possible temporary breach of your account.  The email can then […] Read More ›

April 26, 2017 2:18 pm
Fraudulent Email Alert: Library Services – April 25, 2017
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount  and change your password immediately.  Also, please forward a copy of the email including full headers to security@ubc.ca and advise of the possible temporary breach of your account.  The email can then […] Read More ›

April 26, 2017 10:16 am
Reset password issue on myaccount.ubc.ca 10:08 PT
Filed under: General, IT Infrastructure, Campus-Wide Login, Websites & Applications
Users may be experiencing issues with reset password on myaccount.ubc.ca with the ‘Forgot CWL Password’ link would be getting error messages. Please contact 604.822.2008 if you are having difficulties resetting your CWL password. Read More ›

April 25, 2017 6:53 pm
UBC IT will be conducting maintenance on its DNS servers on Thursday, April 27, 2017 between 6:00 PM and 8:00 PM. Secondary systems will be available to provide continuous DNS/DHCP service, so no service interrputions are expected during this maintenan... Read More ›

April 25, 2017 6:24 pm
AccessUBC Maintenance April 27, 2017 10:00 – 18:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
AccessUBC Maintenance April 27, 2017 10:00 – 18:00 PT AccessUBC will be under maintenance on April 27, 2017 10:00 – 18:00 PT. AccessUBC and Sponsored Guest services will not be interrupted during this time. Read More ›

April 25, 2017 3:33 pm
Network maintenance is being performed on the Klinck Building, Ponderosa A, and Fire House networks to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on Friday, April 28, 2017 06:00 – 08:00 PT, all wired network services will be sporadic, as the network services are migrated, and the connectivity […] Read More ›

April 25, 2017 3:31 pm
Connect Hardware Upgrade April 29, 2017 – May 9, 2017
Filed under: General, IT Infrastructure, Websites & Applications
Hardware supporting the Connect application will be updated in the background during this maintenance window. No impact is expected.  Read More ›

April 25, 2017 3:30 pm
UBC SharePoint Maintenance April 29, 2017 06:00 – 14:00 PT
Filed under: General, IT Infrastructure, Software
On Saturday, April 29th, 2017 from 06:00 to 14:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance.  During this maintenance window, SharePoint sites may not be accessible. Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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