The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates

July 3, 2015 11:37 am

June 23, 2015 8:48 am
Print System Upgrade
Filed under: Bulletins, Client Services, Department News, IT Infrastructure
UBC Okanagan will be implementing a new print management software package called PaperCut this summer.  What is PaperCut?  PaperCut is a software application designed to help organizations manage enterprise printing.  The implementation of PaperCut will happen over a number of phases.  The first phase will involve updating staff/faculty printing in July and student copier/printing in […] Read More ›

June 16, 2015 11:00 am
If you have received an incorrect Appointment End Notification from the AccessUBC system, and have determined that the employee has an ongoing or upcoming appointment, you may safely disregard the Appointment End Notification at this time. There is an issue with the HR data feed into AccessUBC that is causing these appointment end notifications to be […] Read More ›

June 3, 2015 12:04 pm
Summer schedule for IT Service Desk
Filed under: Bulletins, Client Services, Service Desk
Effective June 8, the IT Service Desk will start operating on summer hours -- 7:30 a.m. to 4:30 p.m., Monday to Friday. The service desk hours will return to normal (7:30 a.m. to 7:30 p.m.) beginning August 24. Read More ›

June 29, 2015 12:11 pm
[RESLOLVED] Outside Phone Lines Down
Filed under: IT Infrastructure, Uncategorized, Outage, Phone, Service Disruption
The Telus phone lines to the campus are currently down. The problem has been reported to Telus and they are investigating. Phone calls to and from the Vancouver campus are still working. We will update as soon as more information is available. UPDATE: 1:37PM - Telus has reported that they have resolved the issue. We […] Read More ›

June 24, 2015 10:42 am
Adobe has recently released a critical security update for Adobe Flash Player to address a serious vulnerability that allows a remote attacker to execute arbitrary code on your system. The vulnerability affects Windows, Macintosh and Linux versions of Adobe Flash for the following: Adobe Flash Player and earlier versions for Windows and Macintosh Adobe [...] Read More ›

June 17, 2015 8:19 am
*RESOLVED* – CWL Authentication Issue 11:00 June 17th 2015 PT
Filed under: Uncategorized, Service Disruption

June 15, 2015 1:48 pm
IT Helpdesk Maintenance
Filed under: Client Services, Service Disruption
June 16th 7:00 AM - 7:30 AM The IT Helpdesk system ( will be undergoing system maintenance on Tuesday, June 16th from 7:00 AM until 7:30 AM.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 3333 University Way
Kelowna, BC Canada V1V 1V7
Tel 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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