The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


November 10, 2017 9:56 am
UBC Okanagan ITServices will be upgrading the Novell/OES/Micro Focus client on administrative, faculty and research Microsoft Windows workstations starting on November 14, 2017.  The existing client on the workstation will notify that there are settings and or an update available when you login to Novell.  Below are examples of the prompts that will be presented.  Once […] Read More ›

November 24, 2017 9:11 am
Fraudulent Email Alert: Re: Massage – Nov 24, 2017
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount  and change your password immediately.  Also, please forward a copy of the email including full headers to security@ubc.caand advise of the possible temporary breach of your account.  The email can then be deleted […] Read More ›

November 21, 2017 9:28 am
We are seeing some issues with with image and other file uploads and other potential issues in our Okanagan based WordPress CMS. We are looking into it and hope to have it resolved soon. If you are experiencing issues with file uploads please enter a ticket into the IT Helpdesk and we will do our […] Read More ›

November 20, 2017 5:21 pm
Mail Relay Service Maintenance November 21, 2017 10:00 – 17:00 PT
Filed under: General, IT Infrastructure, Email
The UBC Mail Relay service will be undergoing maintenance during this period. No end user impact is expected.  Read More ›

November 14, 2017 2:26 pm
Management System Portal will be upgraded to 9.1. The following applications will be unavailable during the upgrade. – eRecruit for internal applicants (external applicants will still be able to apply) – Financial Management System including Online Payment Tool – Financial Reporting Tools – Human Resource Management System – System for Enterprise Reporting and Analytics – […] Read More ›

November 8, 2017 12:16 pm
Fraudulent Email Alert: IT-Helpdesk – Nov 8, 2017
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount  and change your password immediately.  Also, please forward a copy of the email including full headers to security@ubc.caand advise of the possible temporary breach of your account.  The email can then be deleted […] Read More ›

November 7, 2017 3:01 pm
In order to improve network resiliency, the UBC Wireless Network will undergo maintenance on Thursday November 9, 2017 at 21:30 PT until 22:00 PT.During this period, ubcsecure, eduroam and ubcprivate wireless users may experience a brief interruption ... Read More ›

November 7, 2017 2:57 pm
UBC Mail Relay Maintenance November 9, 2017 19:00 – 20:00 PT
Filed under: General, IT Infrastructure, Email
The UBC Mail Relay service will be undergoing maintenance on Thursday, November 9, 2017 from 19:00 – 20:00 PT. No outage is expected during this time. Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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