The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

Introducing the UBC Self Service Portal

Our UBC Okanagan IT Helpdesk has moved!

The UBC IT Okanagan online Helpdesk has moved to the UBC Self Service Portal, along with the Integrated Services Centre (ISC) which provides Workday support. This will make it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: UBC Self Service Portal

Use the Self Service Portal to get help for a variety of issues from getting started with Workday to requesting IT onboarding for a new Okanagan employee. Get the same local IT support you know, or be seamlessly connected to support teams across UBC from a single ticket.

Learn more ›


July 20, 2021 1:50 pm
Scheduled : UBC Library’s Digital Projects & Services and IT teams are pleased to announce a significant update to the Open Collections website, to launch on July 27, 2021, 21:00 PT. Based on feedback and usage data collected since Open Collections first launched in 2015, this update is designed to enhance the performance and usability […] Read More ›

July 19, 2021 9:55 am
Scheduled : Please be advised that on July 23, 2021, 23:00 PT to July 24, 2021, 03:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use. For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance […] Read More ›

July 19, 2021 7:53 am
SCHEDULED : UBC SharePoint Maintenance July 29, 2021, 20:00 PT to July 30, 2021, 02:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
Scheduled : From July 29, 2021, 20:00 PT to July 30, 2021, 02:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites may not be accessible. July 19, 2021 – 07:19 PT See https://status.it.ubc.ca for further details. Read More ›

July 15, 2021 1:31 pm
RESOLVED : SSC and SISC service degradation
Filed under: General, IT Infrastructure, Websites & Applications
Resolved : The SSC and SISC service degradation issue have been resolved. July 15, 2021 – 13:31 PT Investigating : We are continuing to investigate this issue. July 15, 2021 – 13:29 PT Investigating : SSC and SISC are currently experiencing a service degradation. We have received reports of problems with the Financial pages of […] Read More ›

July 13, 2021 3:32 pm
RESOLVED : Canvas Catalog Registration Not Working July 13, 2021 14:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
Resolved : The Canvas issue has been resolved around 15:00 PT. We are continuing to monitor closely and work with our vendor to identify the root cause. If you have any questions, please contact the LT Hub at LT.hub@ubc.ca . July 13, 2021 – 15:32 PT Investigating : Canvas Catalog registration is not working at […] Read More ›

July 13, 2021 2:30 pm
Completed : The scheduled maintenance has been completed. July 14, 2021 – 17:30 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. July 14, 2021 – 17:06 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. July 14, 2021 – 16:00 PT Scheduled : UBCO CBM cbm.ok.ubc.ca […] Read More ›

July 13, 2021 2:15 pm
SCHEDULED : BCNET EduCloud Server Service Maintenance August 21, 2021, 08:00-17:00 PT
Filed under: General, IT Infrastructure, Servers & Storage, Websites & Applications
Scheduled : Scheduled maintenance on the BCNET EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on August 21, 2021, 08:00-17:00 PT. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able […] Read More ›

July 13, 2021 2:14 pm
COMPLETED : EduCloud Server (UBC IT Development) Maintenance July 20, 2021, 14:00-18:00 PT
Filed under: General, IT Infrastructure, Servers & Storage, Websites & Applications
Completed : The scheduled maintenance has been completed. July 20, 2021 – 18:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. July 20, 2021 – 14:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. July 20, 2021 – 13:00 PT Scheduled : Scheduled maintenance on […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

Information Technology
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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