Welcome To The IT Helpdesk

Introducing the UBC Self Service Portal

Our UBC Okanagan IT Helpdesk has moved!

The UBC IT Okanagan online Helpdesk has moved to the UBC Self Service Portal, along with the Integrated Services Centre (ISC) which provides Workday support. This will make it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: UBC Self Service Portal

Use the Self Service Portal to get help for a variety of issues from getting started with Workday to requesting IT onboarding for a new Okanagan employee. Get the same local IT support you know, or be seamlessly connected to support teams across UBC from a single ticket.

Learn more ›

Service Now Homepage — Log in to the UBC Self Service Portal (CWL)

Request a Service Report an Issue Workday Knowledge

Using the UBC Self Service Portal FAQs

View more FAQs ›

UBCO IT Knowledge Base (knowit.ok.ubc.ca) UBC IT Okanagan Website Current System Status and Maintenance Notifications (bulletins.it.ubc.ca)

September 21, 2021 2:43 pm

SCHEDULED : Transmogrifier Update Web Server SSL Certificate October 11, 2021, 19:00-20:00 PT

Filed under: General, IT Infrastructure

Scheduled : The Web Server SSL Certificate for Transmogrifier will be updated. There will be a very brief outage.September 21, 2021 – 14:43 PTSee https://status.it.ubc.ca for further details. Read More ›

September 21, 2021 2:39 pm

SCHEDULED : SITS eVision Database Maintenance September 24, 2021, 18:00-23:00 PT

Filed under: General, IT Infrastructure

Scheduled : Please be advised that SITS eVision will undergo database maintenance on September 24, 2021, 18:00 – 23:00 PT. During the maintenance period Grad admin and Sauder Executive Education services will be unavailable.Please contact sis.... Read More ›

September 21, 2021 2:35 pm

SCHEDULED : University Computer Management System (UCMS) Upgrade September 24, 2021, 19:00-23:59 PT

Filed under: General, IT Infrastructure

Scheduled : The University Computer Management System for Windows (Software Center, OS Deployments, In-Place Upgrades and other PC management capabilities of the service) will be unavailable on September 24, 2021, from 19:00-23:59 PT while we perform... Read More ›

September 20, 2021 8:17 am

SCHEDULED : Workday Scheduled Weekly Maintenance September 24, 2021, 23:00 PT to September 25, 2021, 03:00 PT

Filed under: General, IT Infrastructure, Workday

Scheduled : Please be advised that on September 24, 2021, 23:00 PT to September 25, 2021, 03:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use. For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance […] Read More ›

September 17, 2021 1:41 pm

COMPLETED : UBC Okanagan Campus Wireless Network Maintenance September 18, 2021, 23:00 PT to September 19, 2021, 00:00 PT

Filed under: General, IT Infrastructure

Completed : The scheduled maintenance has been completed. September 19, 2021 – 00:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. September 18, 2021 – 23:01 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. September 18, 2021 – 22:00 PT Scheduled : The wireless team […] Read More ›

September 17, 2021 8:14 am

COMPLETED : Integration Enablement Centre Person-Hub Maintenance September 17, 2021, 22:00 PT to September 18, 2021, 00:00 PT

Filed under: General, IT Infrastructure, Campus-Wide Login, Websites & Applications

Completed : The scheduled maintenance has been completed. September 18, 2021 – 00:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. September 17, 2021 – 22:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. September 17, 2021 – 21:00 PT Scheduled : The Integration Enablement […] Read More ›

September 15, 2021 3:20 pm

SCHEDULED : UBC SharePoint Maintenance Thursday, September 23, 2021 20:00 PT to Friday, September 24, 2021 02:00 PT

Filed under: General, IT Infrastructure, Websites & Applications

Scheduled : On Thursday, September 23, 2021 from 20:00 PT to Friday, September 24, 2021 02:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites may not be acc... Read More ›

September 14, 2021 5:52 pm

RESOLVED : SIS Application Issues September 14, 2021 17:15

Filed under: General, IT Infrastructure, Websites & Applications

Resolved : This incident has been resolved. September 14, 2021 – 17:51 PT Identified : All SIS Applications including the SSC, SISC, FSC and Course Schedule are unavailable temporarily while we work towards getting the SISPORD database operational. We anticipate this outage to be complete by 6:15pm September 14, 2021 – 17:48 PT See https://status.it.ubc.ca […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).