The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

Introducing the UBC Self Service Portal

Our UBC Okanagan IT Helpdesk has moved!

The UBC IT Okanagan online Helpdesk has moved to the UBC Self Service Portal, along with the Integrated Services Centre (ISC) which provides Workday support. This will make it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: UBC Self Service Portal

Use the Self Service Portal to get help for a variety of issues from getting started with Workday to requesting IT onboarding for a new Okanagan employee. Get the same local IT support you know, or be seamlessly connected to support teams across UBC from a single ticket.

Learn more ›


July 7, 2022 9:00 am
THIS IS A SCHEDULED EVENT Jul 6, 19:00 - 22:00 PDTJul 5, 14:35 PDTScheduled - UBC IT will perform network software upgrades on both Vancouver and Okanagan campuses on July 6, 2022, from 19:00 to 22:00 PT. During the upgrade, there is redundancy in p... Read More ›

July 7, 2022 3:03 am
Jul 6, 13:03 PDTInvestigating - Enrolment changes for students and teaching staff are not being processed in Canvas. We are currently investigating the issue that is affecting the integration between the Student Information System and Canvas. If you ... Read More ›

July 7, 2022 12:28 am
Jul 6, 12:56 PDTResolved - We believe all services should now be restored. If you are still experiencing issues, please contact the IT Service Centre.Jul 6, 10:28 PDTMonitoring - Power has returned and systems are gradually returning. We are monitor... Read More ›

July 6, 2022 9:00 am
Jul 5, 23:00 PDTCompleted - The scheduled maintenance has been completed.Jul 5, 19:01 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 28, 13:39 PDTScheduled - Network maintenance will be perf... Read More ›

July 6, 2022 7:00 am
Jul 5, 20:00 PDTCompleted - The scheduled maintenance has been completed.Jul 5, 17:01 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 28, 13:47 PDTScheduled - Multiple enterprise services wil... Read More ›

July 6, 2022 1:30 am
Jul 5, 14:30 PDTCompleted - The scheduled maintenance has been completed.Jul 5, 11:30 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 28, 19:23 PDTScheduled - ComPAIR (compair.elearning.ubc.c... Read More ›

July 2, 2022 11:00 am
Jul 2, 01:00 PDTCompleted - The scheduled maintenance has been completed.Jul 1, 21:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 27, 10:25 PDTScheduled - Please be advised that on July 1... Read More ›

July 1, 2022 9:00 am
Jul 3, 16:00 PDTCompleted - The scheduled maintenance has been completed.Jun 30, 19:00 PDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 14, 13:50 PDTScheduled - The UBC Bookstore will be perfor... Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

Information Technology
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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