Welcome To The IT Helpdesk

News and Updates

February 24, 2015 12:57 pm

Filed under: Bulletins, Client Services, Research Support

There is currently ongoing sporadic issue obtaining SPSS licenses from the license manager server. IT Services is currently investigating the issue. If you are receiving a connection issue please report this to the UBCO IT Services desk at 250-807-9000. Read More ›

February 25, 2015 5:15 pm

Intermittent SPSS licence issues from the license manager server – Feburary 24, 2015 13:16 PT

Filed under: IT Infrastructure

There are currently SPSS licensing issues on the UBC Okanagan server that is used by the UBC Point Grey and Robson campus. The following was posted on the UBC Okanagan Bulletins page: “There is currently ongoing sporadic issue obtaining SPSS licenses from the license manager server. IT Services is currently investigating the issue. If you [...] Read More ›

February 24, 2015 10:13 am

[RESOLVED] Print Server Down

Filed under: Client Services, IT Infrastructure, Printing, Service Disruption

Update 2015.02.24 @ 10:47 - the print server is back up and fully functional. The print server is currently down and technicians are working to resolve the issue. We currently don't have an ETA but we will update this bulletin. Read More ›

February 19, 2015 1:57 pm

Video Production Workshops - February 28th, 2015

Filed under: Media Services, Training/Workshop

The Media Centre | Studio will be offering video production workshops on Saturday, February 28th, 2015. Read More ›

February 13, 2015 8:38 am

UBC Okanagan Telephone Maintenance – February 16th 19:00 to 21:00

Filed under: IT Infrastructure, Uncategorized

Monday, February 16, 2015 from 7:00 PM through to approximately 9:00 PM There will be telephone maintenance performed on Monday February 16th between 7:00pm and 9:00pm. There will be brief outages for phones across campus while specific portions of the system are upgraded. Read More ›

February 10, 2015 12:36 pm

Fraudulent Email Alert – February 4, 2014

Filed under: Client Services, Email, phishing

If you receive the email below, do not reply to it, click on any links, or fill out any online forms with your account information. If you think you may have submitted your UBC CWL or login account credentials, go to myAccount and login and change your password immediately. Also, please forward a copy of […] Read More ›

February 9, 2015 3:28 pm

Partial Loss of Personal Files on N03 Server

Filed under: Client Services, IT Infrastructure, Research Support, Outage, Service Disruption

For the most up-to-date information regarding this situation, please see this article. A failure of the file server N03 on Friday night has affected the personal network storage of approximately 470 people on campus. The severity of this failure will range from no effect for certain individuals to loss of newly created files last week […] Read More ›

February 7, 2015 8:30 am

File Server Down - n03.ok.ubc.ca

Filed under: Client Services, IT Infrastructure, Research Support, Outage, Service Disruption

Update 2015.02.13 @ 08:34: We have now recovered all the files possible. If you don't see ANY files on your home directory (F: drive) then please contact the Helpdesk as the permissions on some folders was not applied when the files were restored. Also if you believe you are missing individual files that should have been included […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

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What username and password should I use to login?