The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


February 21, 2018 7:15 am
Fraudulent Email Alert: ACCOUNT CLOSING REQUEST via – ubc.ca – Feb 21, 2018
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account.  The email can be deleted from your Inbox or mobile phone.   From: <sender’s […] Read More ›

February 20, 2018 11:17 pm
Fraudulent Email Alert: RE: ADMIN CASE ! – Feb 20, 2018
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account.  The email can be deleted from your Inbox or mobile phone.   From: <sender’s email […] Read More ›

February 20, 2018 2:36 pm
Connect will be unavailable for scheduled maintenance on Sunday, February 25, 2018 from 06:00-07:30 PT. The Learning Tools Provisioning Service will also be unavailable and any changes to course enrollments in Connect or Canvas will accordingly be queu... Read More ›

February 20, 2018 2:12 pm
UBC IT myDNS Maintenance February 21, 2018 17:00-20:00 PT
Filed under: General, IT Infrastructure
Maintenance is required to resolve a possible issue with the myDNS database. No DNS/DHCP service will be impacted but access to the myDNS management interface at https://mydns.ubc.ca will be intermittent while maintenance is performed.  Read More ›

February 19, 2018 5:55 pm
Cryptolocker Fraud Alert
Filed under: General, IT Infrastructure, Email, Security
UBC Cybersecurity has received a report of a message being sent to a number of UBC employees purporting to have infected the recipient’s computer with “cryptolocker” ransomware and that their files are being held hostage for a  ransom to be paid via Bitcoin. This is false.  We have not seen any cases of actual infection. […] Read More ›

February 19, 2018 12:28 pm
Fraudulent Email Alert: RE: Employee & Staff Notification – Feb 19, 2018
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account.  The email can be deleted from your Inbox or mobile phone.   From: <sender’s […] Read More ›

February 19, 2018 6:55 am
Fraudulent Email Alert: RE: ADMIN CASE ! – Feb 19, 2018
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account.  The email can be deleted from your Inbox or mobile phone.   From: <sender’s […] Read More ›

February 15, 2018 8:16 am
Fraudulent Email Alert: RE: ITS Help-desk;” – Feb 15, 2018
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account.  The email can be deleted from your Inbox or mobile phone.   From: <sender’s […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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