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IT Helpdesk
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Don't have a UBC Okanagan Novell Account? You can still Enter a Ticket through our External Request Form

Welcome To The IT Helpdesk

News and Updates


September 20, 2016 7:27 pm
macOS 10.12 [Sierra] - Availability and Support
Filed under: Bulletins, Client Services, Apple, OSX
As of version 10.12, OSX is now known as macOS. If you are interested in reading about the changes in 10.12, Ars Technica has done an exceptional job of outlining all of the features. Current Support Status: Unsupported Until such time as complete compatibility has been assured, and all our vendors support this release of macOS, […] Read More ›

September 20, 2016 4:00 pm
UBC Okanagan UNC Building – Network Outage – Sep 20, 2016 22:15 – 22:30 PT
Filed under: IT Infrastructure, Network, Phone, Service Disruption, Wireless
Network, wireless and phones will be down in the UNC building at the Okanagan campus between 10:15PM and 10:30PM on September 20th. The network equipment in this building has experienced a software error and a restart of the equipment is required. Read More ›

September 14, 2016 3:46 pm
MATLAB Now Available for UBC Students at No Cost
Filed under: Client Services, Software
Beginning Thursday, September 15, 2016, all active UBC students now have access to MATLAB licenses at no cost. MATLAB is a high-performance language for technical computing. It integrates computation, visualization, and programming in an easy-to-use environment where problems and solutions are expressed in familiar mathematical notation. This is a powerful and popular software package with […] Read More ›

September 14, 2016 9:03 am
***RESOLVED***Kaltura Video platform is unexpectedly unavailable
Filed under: General, Service Disruption
 Read More ›

September 12, 2016 2:06 pm
[RESOLVED] Server Outage - s105.ok.ubc.ca
Filed under: Client Services, Web Services, Outage, Service Disruption
The s109.ok.ubc.ca server, which hosts our commodity campus websites, was taken offline for emergency maintenance as of 2016.09.09 @ 7:58 PM. View article for a list of sites still affected. Read More ›

September 9, 2016 8:06 pm
[RESOLVED] Server Outage - s109.ok.ubc.ca
Filed under: Client Services, Web Services, Outage, Service Disruption
The s109.ok.ubc.ca server, which hosts our commodity campus websites, was taken offline for emergency maintenance as of 2016.09.09 @ 7:58 PM. View article for a list of sites still affected. Read More ›

August 29, 2016 2:11 pm
Scheduled Maintenance - download.ubc.ca - September 7, 2016 03:00 - 04:00 PT
Filed under: Client Services
download.ubc.ca and dreamspark.ins.ok.ubc.ca will be down for maintenance by the vendor on Wednesday, September 7th from 3:00 AM through 4:00 AM.   Read More ›

August 25, 2016 11:57 am
[COMPLETED] IMPORTANT - Planned website maintenance today (Aug 25, 2106) 5:00pm
Filed under: Web Services
Please be advised there will be a partial interruption to our Okanagan WordPress CMS today (Aug 25, 2106) between 5:00pm and 6:00pm. The websites will remain viewable, but if you are logged in, you will be logged out automatically and will not be able to log back in until our maintenance has been completed. If […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).
IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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