The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

Introducing the UBC Self Service Portal

Our UBC Okanagan IT Helpdesk has moved!

The UBC IT Okanagan online Helpdesk has moved to the UBC Self Service Portal, along with the Integrated Services Centre (ISC) which provides Workday support. This will make it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: UBC Self Service Portal

Use the Self Service Portal to get help for a variety of issues from getting started with Workday to requesting IT onboarding for a new Okanagan employee. Get the same local IT support you know, or be seamlessly connected to support teams across UBC from a single ticket.

Learn more ›


January 21, 2021 1:53 pm
There was a brief disruption with the FASmail service on January 21, 2021 from 09:45-10:00 PT.  Approximately 500 users would have been unable to access their mailboxes during this time.  The issue has been resolved and service has been fully restored. Read More ›

January 20, 2021 6:53 pm
Workday unplanned maintenance January 21, 2021, 01:00 – 02:30 PT
Filed under: General, IT Infrastructure, Workday
Workday will be unavailable at the following times on January 21, 2021 for unplanned maintenance.Non-production tenants starting at 01:00 PTProduction tenant starting at 02:00 PTThe anticipated maintenance window is 30 minutes.  Read More ›

January 20, 2021 11:31 am
EduCloud Server Maintenance January 20, 2021, 12:00-14:00 PT
Filed under: General, IT Infrastructure, Servers & Storage
We will be performing maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on January 20, 2021, from 12:00-14:00 PT. No outages to virtual machines or the management portal are expected.  Read More ›

January 20, 2021 10:57 am
The Okanagan campus RemoteLabs services will undergo maintenance on Wednesday January 20, 2021 between 22:00-23:59 PT. During this time students may encounter a brief period where login to the service will be unavailable. This disruption would be < ... Read More ›

January 19, 2021 3:21 pm
UBC IT DNS Maintenance January 27, 2021, 18:00-23:59 PT
Filed under: General, IT Infrastructure
UBC IT NMC will be conducting maintenance on its DNS servers on January 27, 2021 between 18:00 and 23:59 PT.Access to myDNS GUI may be intermittent during this time.  Read More ›

January 19, 2021 3:17 pm
The main Library web server will be replaced on January 26, 2021 from 21:00 – 21:30 PT. There will be a brief interruption of service. Note that many sites using the Library CLF will be affected. Read More ›

January 19, 2021 3:14 pm
On January 23, 2021, 08:00 PT to January 24, 2021, 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.  Read More ›

January 19, 2021 3:12 pm
On January 23, 2021, 08:00 PT to January 24, 2021, 23:00 PT, UBC IT will perform system maintenance on the UBC Student Email Service. No user impact is anticipated during the maintenance window.  Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

Information Technology
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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