The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

Introducing the UBC Self Service Portal

Our UBC Okanagan IT Helpdesk has moved!

The UBC IT Okanagan online Helpdesk has moved to the UBC Self Service Portal, along with the Integrated Services Centre (ISC) which provides Workday support. This will make it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: UBC Self Service Portal

Use the Self Service Portal to get help for a variety of issues from getting started with Workday to requesting IT onboarding for a new Okanagan employee. Get the same local IT support you know, or be seamlessly connected to support teams across UBC from a single ticket.

Learn more ›

Service Now Homepage
Log in to the UBC Self Service Portal (CWL)
Request a Service Report an Issue Workday Knowledge

Using the UBC Self Service Portal FAQs

View more FAQs ›


UBCO IT Knowledge Base (knowit.ok.ubc.ca) UBC IT Okanagan Website Current System Status and Maintenance Notifications (bulletins.it.ubc.ca)

April 15, 2021 12:56 pm
RESOLVED : SITS eVision Outage April 15, 2021 11:55 PT
Filed under: General, IT Infrastructure
Resolved : This incident has been resolved. April 15, 2021 – 12:56 PT Investigating : SITS eVision is currently experiencing an unscheduled outage. The following sites are not available: apply.grad.ubc.ca, evision.as.it.ubc.ca Academic Systems support is currently investigating the outage and will restore service as soon as possible. If you have any questions or concerns please […] Read More ›

April 14, 2021 5:10 pm
SCHEDULED : UBC Student and Alumni Mail (SAM) Service Maintenance April 21, 2021, 18:00 PT to 23:00 PT
Filed under: General, IT Infrastructure, Email
Scheduled : On April 21, 2021, 18:00 PT to 23:00 PT, UBC IT will perform system maintenance on the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window April 14, 2021 – 17:10 PT See https://status.it.ubc.ca for further details. Read More ›

April 14, 2021 5:05 pm
SCHEDULED : UBC Faculty and Staff Email (FASmail) Service Maintenance April 21, 2021, 18:00 PT to 23:00 PT
Filed under: General, IT Infrastructure, Email
Scheduled : On April 21, 2021, 18:00 PT to 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window. April 14, 2021 – 17:04 PT See https://status.it.ubc.ca for further details. Read More ›

April 13, 2021 5:27 pm
RESOLVED : Okanagan Campus – STAR research facility network issue – April 13, 2021 15:45 – Ongoing
Filed under: General, IT Infrastructure
Resolved : This incident has been resolved. April 13, 2021 – 17:27 PT Identified : We are currently aware of a network service disruption at the STAR research facility in Kelowna. This disruption currently affects wireless, network access to resources on campus/UBC network, and telephones. The outage is due to power disruption at one of […] Read More ›

April 13, 2021 3:03 pm
COMPLETED : ServiceNow Maintenance April 14, 2021, 22:00-22:30 PT
Filed under: General, IT Infrastructure, Websites & Applications
Completed : The scheduled maintenance has been completed. April 14, 2021 – 22:30 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. April 14, 2021 – 22:01 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. April 14, 2021 – 21:00 PT Scheduled : ServiceNow will be […] Read More ›

April 13, 2021 1:01 pm
RESOLVED : Okanagan Campus – STAR research facility network issue – April 13, 2021 11:05 – Ongoing
Filed under: General, IT Infrastructure
Resolved : We have confirmed with the site that service is restored. April 13, 2021 – 13:01 PT Identified : We are continuing to work on a fix for this issue. April 13, 2021 – 13:01 PT Identified : The issue has been identified and a fix is being implemented. April 13, 2021 – 12:37 […] Read More ›

April 12, 2021 2:03 pm
SCHEDULED : Workday Scheduled Weekly Maintenance April 16, 2021, 23:00 PT to April 17, 2021, 03:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
Scheduled : Please be advised that on April 16, 2021, 23:00 PT to April 17, 2021, 03:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use. For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance […] Read More ›

April 12, 2021 2:03 pm
SCHEDULED : Workday Scheduled Weekly Maintenance April 16, 2021, 23:00 PT to April 17, 2021, 03:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
Scheduled : Please be advised that on April 16, 2021, 23:00 PT to April 17, 2021, 03:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use. For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).
Information Technology
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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