The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates

May 24, 2016 3:05 pm
IT Service Desk on Summer Schedule
Filed under: Bulletins, Client Services
Effective Monday, June 6th the IT Service Desk will run a summer schedule of 7:30 am to 4:30 pm. We will resume our regular hours of 7:30 am to 7:30 pm effective Monday August 22nd.   Read More ›

May 16, 2016 12:57 pm
[RESOLVED] Printing Service Unavailable
Filed under: Bulletins, IT Infrastructure, Printing, Service Disruption
Update 2016.05.16 @ 13:55 -Print services have been restored. A problem with the pay for print accounting was identified as the root cause. As of 12:50 we are experiencing an issue with the printing service on campus. As a result, all students, staff and faculty will be unable to print to any networked printer. Technicians […] Read More ›

May 17, 2016 5:35 pm
SPSS Sentinel network license server will be upgraded from v8.5 to v9.6.During this outage window, users of the network licensed version of SPSS will be unable to launch SPSS or AMOS. Read More ›

May 12, 2016 10:15 am
Archibus/OSIS System Maintenance - May 12, 2016 3:30 PM to 4:30 PM PT
Filed under: Client Services, Service Disruption
Facilities Management will perform system maintenance of Archibus/OSIS Online Work Order system on May 12, 2016 3:30 PM to 4:30 PM PT, which will make the system unavailable for submitting work orders to Facilities. If you have any questions or a work request that requires immediate attention, please call the Facilities help desk at 250-807-8213 […] Read More ›

May 11, 2016 10:49 am
***RESOLVED*** International long distance calls temporarily unavailable
Filed under: Uncategorized, Phone, Service Disruption

May 9, 2016 11:40 am
IT Helpdesk Maintenance - May 10, 2016 6:30 AM - 7:00 AM PT
Filed under: Client Services, Service Disruption
May 10, 2016 6:30 AM - 7:00 AM PT The IT Helpdesk system ( will be undergoing system maintenance on Wednesday, March 30, 2016 from 6:30 AM until 7:00 AM PT.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need […] Read More ›

May 4, 2016 12:07 pm
Scheduled Maintenance - Web Hosting Service
Filed under: Web and Database Support, Scheduled Maintenance
The UBC IT Bronze Shared Web Hosting Service (Interworx) will undergo maintenance on Tuesday, May 10, 2016, from 21:30 until 23:30 PT. For a period of time within this maintenance window, hosted sites will be offline and inaccessible.  Read More ›

May 3, 2016 3:17 pm
For UBC IT supported departments still operating their own Active Directory domain, UBC IT will be actively sifting through all accounts and disabling any account that has been deemed to have not been used prior to the year 2016. The list of affected domains, departments, and application dates are below. -SHS (Student Health) – May [...] Read More ›

View More News and Updates ›

What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
ITMDB v2.7.1.0