The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


August 24, 2016 12:00 pm
At 5:00 pm on Sunday, September 4th, ITServices will be making a significant change to the way that supported Mac users see network file storage. This change is being made to provide closer alignment between Windows and OSX users. Currently, Windows users have several drive letters available to them: F: - Home Directory I: - […] Read More ›

August 19, 2016 9:15 am
IT Service Desk back to regular hours
Filed under: Bulletins, Client Services
Effective Monday, August 22nd the IT Service Desk will resume our regular hours of 7:30 am to 7:30 pm.   Read More ›

August 16, 2016 11:59 am
Scheduled Maintenance - Campus Departmental Shares [K: Drive] - September 3, 2016 10:00 - September 4, 2016 17:00 PT
Filed under: Bulletins, IT Infrastructure, Scheduled Maintenance, Servers & Storage
Campus Departmental Shares [K: Drive] will be migrated September 3rd starting at 10:00 AM, continuing through until September 4th at 5:00 PM. This is for all campus departmental shares, and is otherwise known as the K: drive on Windows, or Users on OSX. During the outage window the shared folders will be migrated to a new […] Read More ›

August 15, 2016 11:36 am
s72.ok.ubc.ca Outage - Aug 17, 2016 17:00-18:30 PT
Filed under: IT Infrastructure, Research Support, Outage, Scheduled Maintenance, Service Disruption, Upgrade Notice
s72.ok.ubc.ca and the associated software repositories it contains will be intermittently available from 17:00-18:30 PT Aug, 27 2016.  This outage window is to upgrade and perform standard maintenance, including; Critical Operating System Patches (Security and Stability risk mitigation) Standard Operating System Patches General Maintenance with respect to logging If you are using the software repository […] Read More ›

August 15, 2016 9:57 am
[Resolved] Service Disruption - s92 & s95 Database Servers
Filed under: Client Services, Web Services, Outage, Service Disruption
S92, the production database server for many of our campus systems, and S95, the IT-use only development database server, experienced an outage from August 8th - August 9th. Read More ›

August 12, 2016 10:13 am
[RESOLVED] Service Disruption - Campus Departmental Shares [K: Drive]
Filed under: Client Services, IT Infrastructure
Update 2016.08.19 @ 12:05 PT - Server is back online.  You may need to log out and log in again in order to have the K: drive re-appear.  If you encounter any file corruption, or loss of data, please contact our service desk at 79000 immediately. The nkc-ssc server is currently down due to disk […] Read More ›

August 8, 2016 2:59 pm
UBCO Network Outage - RESOLVED
Filed under: Client Services, Department News
UBC Okanagan Network Outage – August 8th, 2015 3:00 PT UBC Okanagan experienced a network outage between 12:19 – 12:36 and again at 13:18. The network came back up but is now experiencing issues as of 2:50. The following services are being  impacted intermittently.... access to network data storage, network printing, phone services, any UBCV provided services, email […] Read More ›

August 5, 2016 12:54 pm
UBC IT Bronze Shared Web Hosting Service Maintenance – August 10, 2016
Filed under: IT Infrastructure, Web Services, Scheduled Maintenance, Service Disruption
The UBC IT Bronze Shared Web Hosting Service (Interworx) will undergo maintenance on Wednesday, August 10, 2016, from 21:00 until 23:59 PT. All hosted sites will be offline for a few minutes during the maintenance window. Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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