The University of British Columbia | Okanagan
IT Helpdesk
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Don't have a UBC Okanagan Novell Account? You can still Enter a Ticket through our External Request Form

Welcome To The IT Helpdesk

News and Updates


May 21, 2020 1:07 pm
Filed under: Bulletins, General, IT Business Services, cybersecurity, eCWL, MFA, VPN
Enhanced CWL added to special UBCO Departmental VPN Pools May 20, 2020 Enrollment in Enhanced CWL (eCWL) or MFA (multi-factor authentication) became mandatory in 2019 for all UBC Faculty and Staff. By adding MFA to frequently used university applications and some higher risk VPN pools, we have strengthened access security by requiring two or more […] Read More ›

May 28, 2020 8:15 pm
UBC Student and Alumni Mail (SAM) Service Maintenance May 30, 2020, 08:00 PT to May 31, 2020, 23:00 PT
Filed under: General, IT Infrastructure, Email
On May 30, 2020, 08:00 PT to May 31, 2020, 23:00 PT, UBC IT will perform system maintenance on the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.  Read More ›

May 28, 2020 8:12 pm
UBC Faculty and Staff Email (FASmail) Service Maintenance May 30, 2020, 08:00 PT to May 31, 2020, 23:00 PT
Filed under: General, IT Infrastructure, Email
On May 30, 2020, 08:00 PT to May 31, 2020, 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.  Read More ›

May 27, 2020 9:59 am
Adobe Software Outage, May 27, 2020 (Resolved)
Filed under: IT Business Services
UPDATE: 2:00PM - Adobe is reporting that the services that impact our use on campus are now resolved. There may be lingering issues with "Platform Core Services" which may impact licensing - if you continue to experience issues, please monitor the Adobe status page for final resolution here: https://status.adobe.com/ ORIGINAL POST: The cloud-based Adobe software suite […] Read More ›

May 26, 2020 7:05 pm
UBC Okanagan Network Maintenance May 28, 2020, 19:00-23:59 PT
Filed under: General, IT Infrastructure
UBC Okanagan will be performing myvpn.ok (Virtual Private Network) maintenance. Users already connected to myvpn.ok will not experience any interruption. New users can still connect as usual.  Read More ›

May 26, 2020 7:04 pm
UBC IT Domain Name System (DNS) Maintenance May 27, 2020, 18:30-21:30 PT
Filed under: General, IT Infrastructure
UBC IT will be conducting maintenance on its DNS servers on May 27, 2020, 18:30-21:30 PT. Access to myDNS GUI (Graphical User Interface) may be intermittent during this time.  Read More ›

May 26, 2020 7:03 pm
UBC IT Bitbucket Upgrade May 29, 2020, 17:30-19:30 PT
Filed under: General, IT Infrastructure
Bitbucket will be undergoing a software upgrade and will be unavailable on May 29, 2020, 17:30-19:30 PT.  Read More ›

May 26, 2020 7:02 pm
University Computer Management System (UCMS) Upgrade May 29, 2020, 19:00-23:59 PT
Filed under: General, IT Infrastructure
The University Computer Management System for Windows (Software Center, OS Deployments, In-Place Upgrades and other PC management capabilities of the service) will be unavailable on May 29, 2020, from 19:00-23:59 PT while we perform an upgrade to Syste... Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).
IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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