The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


May 25, 2018 11:09 am
The Learning Tools Provisioning Service will be unavailable from 07:30 to 14:00 on May 26, 2018. Any changes to course enrollments in Connect or Canvas will be queued up and processed after the maintenance has been completed.  Read More ›

May 22, 2018 5:00 pm
Ask Me @ UBC Form and account.you.ubc.ca maintenance June 08 2018 17:00 to June 11 2018 08:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
Ask Me @ UBC Form and account.you.ubc.ca will be unavailable Jun 08 17:00 to Jun 09 17:00 as these services are being upgraded . UNI (pronounced U and I), is a new Undergraduate Recruitment Customer Relationship Management (CRM) System that will be lau... Read More ›

May 22, 2018 4:57 pm
AccessUBC Maintenance May 23, 2018 10:00 -21:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
AccessUBC and Sponsored Guest web application will be undergoing maintenance.There will be no service interruption for users for the duration of the maintenance with the exception of 18:00 to 20:00 PT where users may be prompted to reauthenticate to A... Read More ›

May 22, 2018 4:55 pm
eRecruit will be undergoing maintenance on May 23rd 2018 from 10:00 to 16:00. There should be no impact to the service throughout this change window.  Read More ›

May 22, 2018 4:50 pm
University Storage Grid will be undergoing maintenance during the above mentioned window. No service interruptions are expected.  Read More ›

May 22, 2018 4:48 pm
CWL Web services Maintenance June 1st, 2018 18:00 – 19:00 PT
Filed under: General, IT Infrastructure, Campus-Wide Login, Websites & Applications
On Jun 1st, 2018 18:00 – 19:00PT, the following services will be under maintenance, and a brief outage may occur. Users may be prompted to reauthenticate. Services impacted by the maintenance include: · CWL myAccount · Activation of new accounts for new hires, Graduate Admissions Systems (SITS: Vision), and UBC Sauder Executive Education Registration System […] Read More ›

May 22, 2018 4:41 pm
UBC IT will be upgrading its wireless network infrastructure on Saturday, May 26, 2018 from 10:00PM – May 27 3:00AM PT. During this maintenance window, all wireless authentication to ubcvisitor, ubcsecure, eduroam, and ubcprivate at all on and off campus locations will be unavailable. Read More ›

May 17, 2018 12:24 pm
EduCloud Server Maintenance (Vancouver) – May 20, 2018 07:00-08:00
Filed under: General, IT Infrastructure, BCNET, Servers & Storage
We will be performing scheduled maintenance on the EduCloud Server environment for Organizations hosted in UBC Vancouver during the above maintenance window. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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