The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates

February 11, 2016 2:14 pm
UBC IT Bronze Shared Web Hosting Service Maintenance – February 11, 2016, 20:00 – 23:59 PT
Filed under: IT Infrastructure, Web and Database Support, Scheduled Maintenance, Service Disruption
The UBC IT Bronze Shared Web Hosting Service (Interworx) will undergo maintenance on Thursday, February 11, 2015, from 20:00 until 23:59 PT. All hosted sites will be offline for a few minutes during the maintenance window. Read More ›

February 5, 2016 12:15 pm
[RESOLVED] ACM Service Disruption
Filed under: Web and Database Support, Service Disruption
We are currently experiencing intermittent service interruptions with our content management system ACM, used to update/manage websites.  Read More ›

February 1, 2016 11:26 am
[RESOLVED] Copying - Campus P Counter Authentication
Filed under: Client Services, IT Infrastructure, copying
PCounterBox Server Down We are currently experiencing an issue with the campus PCounter System. This may affect all campus users attempting to scan or copy via copiers with p counter boxes attached. At this time no resolution ETA is available. Technicians are working on the problem and an update will be posted as soon as the issue […] Read More ›

February 1, 2016 10:22 am
Moving G: drive to new server on Thursday, Feb 4th @ 7:30am
Filed under: Client Services, Research Support
On Thursday, February 4th, at 7:30am the campus G: drive will be moved to a new server. As the G: drive is used by very few individuals on campus, there is no expected impact to users. It is expected that this change will be complete by 2:30pm. Read More ›

January 29, 2016 12:08 pm
Fraudulent Email Alert: UBC HELP DESK
Filed under: Uncategorized, phishing
Please be aware of the following fraudulent email circulating with a link to upgrade your UBC mailbox. Do not reply to this email, click on any links or fill out any online forms with your account information.  If you think you may have submitted your UBC CWL or login account credentials, please contact the IT Service Desk immediately. […] Read More ›

January 29, 2016 11:52 am Site Migration
Filed under: Web and Database Support, Scheduled Maintenance
IT, Media & Classroom Services will be migrating all of the websites and content to a new web server on Sunday, January 31, 2016.  The reason for this server upgrade is to ensure that all of our web servers maintain a high level of security in order to uphold UBC’s privacy policy and secure […] Read More ›

January 28, 2016 9:28 am
*** Resolved ***Crypto virus identified on campus
Filed under: Client Services, IT Infrastructure, Security Alert, Virus
Update 2016.01.29 @ 8:00am  - This incident is now completely resolved. With updates to our anti virus software we are now protected from this piece of malware. Update 2016.01.28 @ 1:56pm  - This virus has been contained and re-mediated. There is no risk of data loss to anyone on campus as a result of this […] Read More ›

January 27, 2016 1:40 pm
***RESOLVED*** Printing service unavailable
Filed under: Uncategorized, Outage, Printing, Service Disruption
Update 2016.01.27 @ 3:20pm -Print services have been restored. At shortly after 1:00pm we began experiencing issues with the printing service on campus. As a result, all students, staff and faculty will be unable to print to any networked printer. Technicians are working on the problem. There is currently no ETA. Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 3333 University Way
Kelowna, BC Canada V1V 1V7
Tel 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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