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IT Helpdesk
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Don't have a UBC Okanagan Novell Account? You can still Enter a Ticket through our External Request Form

Welcome To The IT Helpdesk

News and Updates


April 10, 2019 11:45 am
Enhanced CWL Being Implemented Across UBC
Filed under: Bulletins, General, IT Infrastructure
Keeping information secure is a priority at UBC, and as part of our ongoing effort to enhance cybersecurity, we are introducing Enhanced CWL to all faculty and staff across UBC Okanagan by May 31, 2019 Read More ›

April 23, 2019 2:11 pm
Moodle (Medicine) Scheduled Maintenance Apr 29, 2019, 21:00 PT – Apr 30, 2019, 08:00 PT
Filed under: General, IT Infrastructure
The Continuing Professional Development Moodle website for the Faculty of Medicine will be unavailable for scheduled maintenance from Apr 29, 2019, 21:00 PT to Apr 30, 2019, 08:00 PT.  Read More ›

April 23, 2019 1:57 pm
iPeer Maintenance April 29, 2019, 10:00-12:00 PT
Filed under: General, IT Infrastructure
iPeer will be unavailable for maintenance on April 29, 2019, from 10:00-12:00 PT.  Read More ›

April 23, 2019 1:53 pm
UBC Directory Maintenance April 27, 2019, 08:00-11:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
The UBC Directory site (https://directory.ubc.ca) will be undergoing maintenance on April 27th, 2019, from 08:00-11:00 PT.The UBC Directory will be available for the duration of the change, and no end user impact is expected.  Read More ›

April 18, 2019 4:44 pm
UBC Okanagan Campus Network Issues April 18, 2019 15:33 PT
Filed under: IT Infrastructure
UBC Okanagan Campus is experiencing some service issues. We are working to resolve this at the moment.Some services impacted are slowness of websites to load and telephony issues.  Read More ›

April 15, 2019 8:27 am
Service Desk - Summer Hours
Filed under: General
Please note that the service desk hours for UBC Okanagan will be changing for the summer starting May 6th.  The summer hours will be 7:30am to 4:30pm from May 6th to August 26th. Read More ›

April 14, 2019 3:22 pm
Enterprise LDAP (ELDAP) Maintenance April 29, 2019, 07:00-10:00 PT
Filed under: General, IT Infrastructure
UBC’s Enterprise LDAP (ELDAP) service will be patched on April 29, 2019, from 07:00-10:00 PT. There will not be any service or functional impact by the patching. Read More ›

April 14, 2019 3:10 pm
Learning Tools Provisioning Service (LTPS) Maintenance April 17, 2019, 07:00-08:00 PT
Filed under: General, IT Infrastructure
The Learning Tools Provisioning Service (LTPS) will be unavailable for maintenance on April 17, 2019, from 07:00-08:00 PT. Any changes to course enrollments in Canvas will accordingly be queued up and processed after the maintenance. The LTPS User Inte... Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).
IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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