Welcome To The IT Helpdesk

News and Updates

March 19, 2019 1:57 pm

Wireless Network Maintenance April 6, 2019, 22:00 PT – April 7, 2019, 04:00 PT

Filed under: General, IT Infrastructure

UBC IT Network Management Centre will perform maintenance on the wireless security firewall from April 6, 2019, 22:00 PT to April 7, 2019, 04:00 PT. During the upgrade, there will be no expected impact on wireless network access. Read More ›

March 19, 2019 1:54 pm

Future Student Portal, Agent Portal and Ask Me @ UBC Webform Maintenance March 20, 2019, 18:00-23:59 PT

Filed under: General, IT Infrastructure, Websites & Applications

UBC Future Student Portal (account.you.ubc.ca), UBC Agent Portal(https://account.you.ubc.ca/agent) and Ask Me @ UBC Form (www.askme.ubc.ca/form/s/) will be unavailable due to maintenance on March 20, 2019, from 18:00-23:59 PT. New applicants will not be able to log into the Future Student Portal or Agent Portal or submit applications during this period. If you have any questions, […] Read More ›

March 19, 2019 1:52 pm

Virtual Desktop Infrastructure (VDI) Migration Mar 20, 2019, 08:00 PT – Mar 29, 2019, 16:00 PT

Filed under: General, IT Infrastructure

Virtual Desktop Infrastructure (VDI) migration will take place from Mar 20, 2019, 08:00 PT to Mar 29, 2019, 16:00 PT. During this time, UBC IT and LAW active VDI users will self-migrate to the new VDI 2.0 Windows 10 environment with the assistance of U... Read More ›

March 19, 2019 9:36 am

Archibus/OSIS Login

Filed under: General

On March 28th, the Facilities work order request system (Archibus/OSIS), will transition from Novell login to Campus Wide Login (CWL). This will allow for better alignment and integration with the UBC Vancouver Campus and continued support. You can continue to access Archibus/OSIS in the same way, and the only change to expect a new CWL […] Read More ›

March 18, 2019 3:45 pm

New Printing Features

Filed under: General

On April 1st, IT, Media and Classroom Services will be releasing improved features to the UBC Okanagan Campus Print and Copy fleet. These changes introduce new functionalities and streamline the printing experience around campus. Changes include being able to cancel and modify print jobs before they are released directly at the device as well as […] Read More ›

March 12, 2019 9:21 pm

Campus-Wide Login (CWL) myAccount Maintenance March 14, 2019, 08:00-12:00 PT

Filed under: General, IT Infrastructure

The Campus-Wide Login (CWL) myAccount website (https://www.myaccount.ubc.ca/) will be under maintenance on March 14, 2019, from 08:00-12:00 PT.Active sessions may be interrupted which require a restart of the browser. Read More ›

March 12, 2019 2:54 pm

EduCloud Server Service Maintenance March 23, 2019, 06:00–11:00 PT

Filed under: General, IT Infrastructure, BCNET, Servers & Storage

Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed during the above times. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to login to the EduCloud […] Read More ›

March 12, 2019 2:45 pm

EduCloud Server Service Maintenance March 30, 2019, 06:00–12:00 PT

Filed under: General, IT Infrastructure, BCNET, Servers & Storage

Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on March 30, 2019, from 06:00-12:00 PT. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to login […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).