The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates

August 17, 2018 4:17 pm
Ricoh Printer Delivery - Aug 20, 2018
Filed under: Client Services, General, IT Infrastructure
Technicians from Ricoh and IT, Media and Classroom Services will begin installing new Ricoh multi-function devices and deactivate the old Xerox device. After the new Ricoh device is installed, the old Xerox device will no longer be available and will be scheduled to be removed. Locations: ADM 110C ART 360E CHP 206 CCS (152, 323, […] Read More ›

August 17, 2018 9:14 am
Scheduled Network Storage Outage September 2 - 08:00 to 10:00 PT
Filed under: IT Infrastructure, Scheduled Maintenance, Servers & Storage, Service Disruption
UBCO IT Services will be upgrading the file server for student home directories on the September long weekend according to the following schedule: Sunday Sept 2 from 8:00AM to 10:00AM - N19 - This will affect student users 'F' drive access (Personal Network File Storage) During the upgrade window the file servers will not be […] Read More ›

August 17, 2018 7:42 am
ComPAIR Scheduled Upgrade August 25, 2018 8:30-9:00 PT
Filed under: General, IT Infrastructure
ComPAIR ( will be unavailable for scheduled maintenance on August 25, 2018 from 8:30-9:00 PT  Read More ›

August 16, 2018 12:25 pm
UBC Teaching & Learning Enhancement Fund (TLEF) application website,, will be unavailable for scheduled maintenance on Wednesday, August 22, 2018, 09:00-10:00 PT. It will not be possible to log into the site while the maintenance ... Read More ›

August 14, 2018 2:52 pm
Red Hat Satellite service patching August 16, 2018 11:00 – 12:00 PT
Filed under: General, IT Infrastructure, Servers & Storage, Software
The UBC Satellite service will not be available on Thursday, August 16th from 11:00 to 12:00 PT due to server maintenance. During the outage window, RedHat servers subscribed to the Satellite service will be unable to contact the server to manage software updates. However, all subscribed RedHat servers will queue and check for availability when […] Read More ›

August 14, 2018 2:50 pm
UBC SharePoint Maintenance August 18, 2018 06:00 – 11:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
On Saturday, August 18, 2018 from 06:00 to 11:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will not be accessible.  Read More ›

August 14, 2018 2:48 pm
ComPAIR will be unavailable for scheduled maintenance on Monday, August 20, 2018 08:00 – 09:00 PT. Read More ›

August 14, 2018 2:33 pm
TeachEval Scheduled Maintenance August 23, 2018 09:00 – 11:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
The Student Evaluation of Teaching (TeachEval) application will undergo maintenance on August 23rd 2018 from 09:00 to 11:00 PT.As an outage is expected while work is being done, the service will not be available within this period.For questions, plea... Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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