The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


March 28, 2017 2:11 pm
Visio and Project Now Available UBC Wide at No Cost
Filed under: Bulletins, Client Services, Research Support, Software
Our Microsoft Campus Agreement has been extended to include Microsoft Visio and Microsoft Project at no cost. This software is available for Windows only, and can be installed on supported equipment for instructional and research use. If you want this software, you can install it in minutes using our Self-Service Campus Licensed Software service.  Or, if […] Read More ›

March 29, 2017 11:21 am
Fraudulent Email Alert: Unusual Login Attempt – March 29, 2017
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount (hxxps://myaccount.ubc.ca) and change your password immediately.  Also, please forward a copy of the email including full  headers (hxxp://it.ubc.ca/node/2613) to security@ubc.ca and advise of the possible temporary breach of your account.  The email […] Read More ›

March 28, 2017 8:28 pm
Fraudulent Email Alert: New Message from the Faculty – March 28, 2017
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount (hxxps://myaccount.ubc.ca) and change your password immediately.  Also, please forward a copy of the email including full  headers (hxxp://it.ubc.ca/node/2613) to security@ubc.ca and advise of the possible temporary breach of your account.  The email […] Read More ›

March 28, 2017 3:31 pm
Fraudulent Email Alert: Notice … – March 28, 2017
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount (hxxps://myaccount.ubc.ca) and change your password immediately.  Also, please forward a copy of the email including full  headers (hxxp://it.ubc.ca/node/2613) to security@ubc.ca and advise of the possible temporary breach of your account.  The email […] Read More ›

March 28, 2017 2:26 pm
Please be advised that between April 1, 2017 5:00 PM and April 3, 11:00 PM, Enterprise Active Directory will be undergoing scheduled maintenance.  No impact to EAD clients is expected during the upgrade. Read More ›

March 28, 2017 12:59 pm
Fraudulent Email Alert: RE: ANNOUNCEMENT DATED 28TH MARCH 2017 – March 28, 2017
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount (hxxps://myaccount.ubc.ca) and change your password immediately.  Also, please forward a copy of the email including full  headers (hxxp://it.ubc.ca/node/2613) to security@ubc.ca and advise of the possible temporary breach of your account.  The email […] Read More ›

March 27, 2017 2:45 pm
Fraudulent Email Alert: You Have a New Mail! – March 27, 2017
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount (hxxps://myaccount.ubc.ca) and change your password immediately.  Also, please forward a copy of the email including full  headers (hxxp://it.ubc.ca/node/2613) to security@ubc.ca and advise of the possible temporary breach of your account.  The email […] Read More ›

March 27, 2017 10:15 am
Fraudulent Email Alert: Send Confirmation. – March 27, 2017
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount (hxxps://myaccount.ubc.ca) and change your password immediately.  Also, please forward a copy of the email including full  headers (hxxp://it.ubc.ca/node/2613) to security@ubc.ca and advise of the possible temporary breach of your account.  The email […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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