The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates

September 18, 2018 6:20 pm
SERA Reporting dashboard refresh September 27, 2018 16:00 – 17:30 PT
Filed under: General, IT Infrastructure, Websites & Applications
The SERA reporting system will be down on September 27, 2018 from 16:00 – 17:30 PT to apply the new tuition allocation rules. Read More ›

September 18, 2018 6:19 pm
Student and Alumni Email Sign Up Website Maintenance Sept 20, 2018 20:00 – 20:15 PT
Filed under: General, IT Infrastructure, Email, Websites & Applications
The Student and Alumni Email Sign Up website ( will be undergoing maintenance on September 20, 2018 between 20:00 and 20:15 PT. This website will not be available for the creation, deletion or updates of Student and Alumni email aliases. Existing aliases will continue to work during this maintenance window and access to the Student […] Read More ›

September 18, 2018 6:18 pm
EduCloud Server Maintenance September 19, 2018 17:00-18:00 PT
Filed under: General, IT Infrastructure, BCNET
We will be performing maintenance on the EduCloud Server environment, during the above maintenance window. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be able to login to the EduCloud administration […] Read More ›

September 18, 2018 1:26 pm
Resolved: UBCO WordPress CMS Email Service Outage
Filed under: General, Web Services
Web Services was recently notified that the UBCO WordPress CMS had been bouncing messages since August 21st. CMS users would not have received notification emails sent from the system since that date. Impacted services include: Gravity Form submission emails and WordPress administration messages (i.e.: new user, change in site owner, new site registration). Please note that […] Read More ›

September 17, 2018 9:32 am
Phone Service Disruption
Filed under: IT Infrastructure, Phone, Service Disruption
Phone maintenance on Saturday has left some phones across campus out of service. Unplugging and plugging the phone back in will reconnect it and restore service. We are currently working to identify all the phones that are impacted and reset them remotely. Read More ›

September 14, 2018 1:26 pm
Update: 10:00 PT, September 17 – Canvas notifications are not being sent to some users. We have identified an issue that is causing some notifications to be backlogged and other messages to be blocked. We are continuing to work to resolve this problem and will provide a further update as more information becomes available. Update: […] Read More ›

September 14, 2018 10:29 am
Be on the alert for the OneClass Chrome Extension Malware and Phishing scam. UBC Cybersecurity has determined that the OneClass Chrome Extension is malware and that there is significant risk to students’ personal information if they have installed this software. Once the extension is installed, it may attempt to send an email on your behalf […] Read More ›

September 13, 2018 4:06 pm
Ricoh Printer Training - September 17, 2018 1-2pm
Filed under: Client Services, IT Infrastructure, Printing, Ricoh
IT, Media & Classroom Services and Ricoh have organized another training sessions for the new multifunction devices currently being installed across campus. Training will be held in the Library in LIB L306 on September 17 from 1pm. to 2pm. Hands-on training to follow in LIB 314. To RSVP or find out more, visit: Read More ›

View More News and Updates ›

What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
ITMDB v2.7.5.0