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The University of British Columbia | Okanagan
IT Helpdesk

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April 2, 2015 5:14 pm
Unwanted/Spam Videoconferencing Calls
Filed under: Bulletins, Classroom Services, lifesize, videoconferencing
We continue to receive a large number of unwanted 'robocalls' to the videoconferencing systems on campus. These calls appear as incoming from 'cisco' or other locations are are similar to the spam phone calls you receive at home.  While a long term solution is being put in place, in the interim you can block these […] Read More ›

March 27, 2015 12:00 pm
Upcoming IT Helpdesk Release .:. New Look and Feel
Filed under: Bulletins, Client Services, Upgrade Notice
On Tuesday, April 21, 2015 we will be releasing the new look and feel of IT Helpdesk System.     Read More ›

April 10, 2015 2:41 pm
SISC - Certificate Error - RESOLVED
Filed under: Client Services, Service Disruption
The Vancouver based SISC website is currently down. The technicians are currently working to resolve but at this time no ETA for functionality has been provided. Read More ›

April 8, 2015 6:57 am
IT Helpdesk Maintenance
Filed under: Client Services, Service Disruption
April 8th 7:00 AM - 7:15 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Wednesday, April 8th from 7:00 AM until 7:15 AM.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report […] Read More ›

March 25, 2015 5:01 pm
ePayment outage - Friday March 27, 2015 from 18:00-23:59
Filed under: Web and Database Support, Scheduled Maintenance, Service Disruption
Please be advised that there is a scheduled outage to ePayment on Friday March 27, 2015 from 18:00 to 23:59.  Read More ›

March 13, 2015 8:02 pm
[Resolved] nkc-ssc Server Down
Filed under: IT Infrastructure, K Drive, Outage, Service Disruption
Update 20150314 @ 01:15 - the server has been successfully restarted and has returned to a functional state.  There has been no loss of data and regular services have been restored. If you are having difficulty connecting to your F: or K: drives, please logout and login to your computer. Update 20150313 @ 23:56 - […] Read More ›

March 9, 2015 11:52 am
IT Helpdesk Maintenance
Filed under: Client Services, Service Disruption
March 10th 6:30 AM - 7:00 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Tuesday, March 10th from 6:30 AM until 7:00 AM.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report a critical […] Read More ›

February 25, 2015 5:15 pm
There are currently SPSS licensing issues on the UBC Okanagan server that is used by the UBC Point Grey and Robson campus. The following was posted on the UBC Okanagan Bulletins page: “There is currently ongoing sporadic issue obtaining SPSS licenses from the license manager server. IT Services is currently investigating the issue. If you [...] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

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IT, Media and Classroom Services
ADM024 - 3333 University Way
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000
Toll-free: 855.807.9001
Fax: 250.807.9212

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