The University of British Columbia | Okanagan
IT Helpdesk
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Don't have a UBC Okanagan Novell Account? You can still Enter a Ticket through our External Request Form

Welcome To The IT Helpdesk

News and Updates


June 18, 2019 1:37 pm
RESOLVED - UBC System Wide Outage
Filed under: Bulletins, Client Services, General
Please refer to the main UBC bulletin site for more information.  The outage effects all CWL authenticated systems. https://bulletins.it.ubc.ca/ Read More ›

June 19, 2019 7:04 pm
Educloud Server Maintenance (Vancouver) June 22, 2019, 07:00 – 08:00 PT
Filed under: General, IT Infrastructure, Servers & Storage
The EduCloud Server environment will be undergoing maintenance from June 22, 2019, 07:00 – 08:00 PT. Virtual machines running on the service will remain up and running. Administrators will be able to manage virtual machines through standard remote management methods via RDP and SSH, but will not be able to provision new virtual machines or […] Read More ›

June 19, 2019 11:27 am
Parking Database Maintenance June 20, 2019, 18:00-23:59 PT
Filed under: General, IT Infrastructure
The UBC Parking portal application and database will be unavailable on June 20, 2019, from 18:00-23:59 PT to complete some database maintenance tasks. All UBC Parking users (Vancouver and Okanagan) will be unable to access their UBC Parking accounts to... Read More ›

June 19, 2019 11:27 am
Parking Database Maintenance June 20, 2019, 18:00-23:59 PT
Filed under: General, IT Infrastructure
The UBC Parking portal application and database will be unavailable on June 20, 2019, from 18:00-23:59 PT to complete some database maintenance tasks. All UBC Parking users (Vancouver and Okanagan) will be unable to access their UBC Parking accounts to... Read More ›

June 18, 2019 8:34 am
Fraudulent Email Alert: RES: Enrollment : { Salary Increment } Application. – June 18th, 2019
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account. If you clicked on the link in the email, please […] Read More ›

June 14, 2019 10:25 am
Fraudulent Email Alert: – June 14th, 2019
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account. If you clicked on the link in the email, please […] Read More ›

June 11, 2019 5:27 pm
UBC Tableau production service upgrade June 14, 2019, 17:00 – June 15, 2019, 23:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
UBC production Tableau service will be unavailable due to server software upgrade from June 14, 2019, 17:00 to June 15, 23:00 PT.  Read More ›

June 11, 2019 5:25 pm
University Computer Management System (UCMS) Upgrade June 14, 2019, 19:00-23:59 PT
Filed under: General, IT Infrastructure
The University Computer Management System for Windows (Software Center, OS Deployments, In-Place Upgrades and other PC management capabilities of the service) will be unavailable on June 14, 2019, from 19:00-23:59 PT while we perform an upgrade to Syst... Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).
IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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