The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates

November 27, 2015 10:55 am
Google/Youtube and related sites slow to load or unresponsive
Filed under: Bulletins, Client Services, IT Infrastructure, Research Support
Google, Youtube, and sites that make use of their resources have been slow to load or unresponsive since approximately 9:00am on Thursday. This issue affects many higher-ed institutions across BC. The cause of this issue is congestion on the CANARIE internet peering link between Vancouver and Seattle, which is used to offload Google and Youtube traffic […] Read More ›

November 25, 2015 12:20 pm
buyIT is the new IT, Media and Classroom Services purchasing portal which allows you to browse and purchase UBC Okanagan supported technologies. Join us to learn more! When: Friday 27th November, 9am / 10am / 11am Tuesday 1st December, 9am / 10am /11am Where: IT Innovation Lab, ADM013 No RSVP Required; Hope to see you […] Read More ›

November 20, 2015 4:58 pm
[UPDATED Nov 21st 4pm] UBC Hosted Websites Intermittently Inaccessible
Filed under: Bulletins, Client Services, Web and Database Support, Service Disruption
UPDATE Nov 21st 2015 4pm PT We have been experiencing intermittent issues with the Shared Web Hosting service since Thursday, November 19th, starting at approximately 18:30 PT. As a result, your website may be occasionally inaccessible. A workaround has been put in place while we work with the vendor to resolve the issue permanently. We […] Read More ›

November 24, 2015 3:45 pm
The phone system at UBCO will be undergoing maintenance on November 26th, which will result in a service interruption. All outbound and inbound dialing to UBCO from outside the university will be unavailable from 18:00 to 18:30. Service will be restored as of 18:30, but subscribers may experience intermittent call failures from 18:30 to 19:00. [...] Read More ›

November 20, 2015 1:26 pm

November 19, 2015 5:26 pm
At 6:49pm on Thursday, Nov 19th, there was an unexpected spike in invalid traffic to the website, which led to the site becoming unresponsive.  This, in turn impacted, and produced slower page load times on some websites. At 6:58pm, service was partially restored except for and  Page load times were still slower […] Read More ›

November 17, 2015 11:00 am
***RESOLVED*** Printing issue (updated Nov 20th, 9:00am)
Filed under: Uncategorized, Outage, Printing, Service Disruption
As of 9:00am, all printers are back online and functioning. The cause of this printing failure was corruption of the printer objects on the print server for the Okanagan campus. Attempts to pinpoint the exact objects that were causing the failure were unsuccessful and only a small portion of the original printer objects were restored for […] Read More ›

November 10, 2015 5:19 pm
Network, wireless and phones will be down in the Arts building at the Okanagan campus, North side on the second and third floor, between 9:00AM and 10:00AM on November 11th. This is required to upgrade the network equipment in this area to support new ... Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 3333 University Way
Kelowna, BC Canada V1V 1V7
Tel 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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