The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

Introducing the UBC Self Service Portal

Our UBC Okanagan IT Helpdesk has moved!

The UBC IT Okanagan online Helpdesk has moved to the UBC Self Service Portal, along with the Integrated Services Centre (ISC) which provides Workday support. This will make it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: UBC Self Service Portal

Use the Self Service Portal to get help for a variety of issues from getting started with Workday to requesting IT onboarding for a new Okanagan employee. Get the same local IT support you know, or be seamlessly connected to support teams across UBC from a single ticket.

Learn more ›

Service Now Homepage
Log in to the UBC Self Service Portal (CWL)
Request a Service Report an Issue Workday Knowledge

Using the UBC Self Service Portal FAQs

View more FAQs ›


UBCO IT Knowledge Base (knowit.ok.ubc.ca) UBC IT Okanagan Website Current System Status and Maintenance Notifications (bulletins.it.ubc.ca)

January 25, 2022 4:00 am
EduCloud Server Maintenance January 24, 2022, 13:00 PT to February 2, 2022, 16:00 PT
Filed under:
Jan 24, 13:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 18, 14:55 PSTScheduled - Scheduled maintenance on the EduCloud Server (https://bcnet.educloud.ubc.ca) will be performed from Januar... Read More ›

January 22, 2022 2:00 pm
Workday Scheduled Weekly Maintenance January 21, 2022, 23:00 PT to January 22, 2022, 03:00 PT
Filed under:
Jan 22, 03:00 PSTCompleted - The scheduled maintenance has been completed.Jan 21, 23:00 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 18, 08:35 PSTScheduled - Please be advised that on Januar... Read More ›

January 22, 2022 12:30 am
campus phones – problem dialing out or receiving calls January 21, 2022 09:05 PT
Filed under:
Jan 21, 13:57 PSTResolved - All the analog phone lines have been restored. Users should be able to dial out and receive calls.Jan 21, 13:55 PSTUpdate - We are continuing to work on a fix for this issue.Jan 21, 11:29 PSTIdentified - It was reported th... Read More ›

January 21, 2022 11:00 am
UBC Vancouver Voice (VoIP) Service Maintenance, January 20, 2022, 22:00-23:59 PT
Filed under:
Jan 20, 23:59 PSTCompleted - The scheduled maintenance has been completed.Jan 20, 20:01 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 20, 19:47 PSTScheduled - The UBC VoIP phone service will ... Read More ›

January 21, 2022 11:00 am
UBC IT Network Maintenance – software upgrade Friday January 21, 2022 20:00- 22:00 PT
Filed under:
Jan 20, 22:00 PSTCompleted - The scheduled maintenance has been completed.Jan 20, 20:01 PSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 20, 13:29 PSTScheduled - UBC IT NMC will perform software... Read More ›

January 21, 2022 2:40 am
Myphone – call forwarding malfunction January 20, 2022 10:46 PT
Filed under:
Jan 21, 00:47 PSTResolved - Technicians were able to resolve the issue with setting up call forwarding using the myphone.ubc.ca website this evening at approximately 10pm.Jan 20, 11:40 PSTUpdate - We are continuing to investigate this issue.Jan 20, 11... Read More ›

January 20, 2022 11:36 pm
students.ubc.ca site is unavailable January 20, 2022 08:05 PST
Filed under:
Jan 20, 08:36 PSTResolved - The issue has been resolved as of 08:30. students.ubc.ca is now accessible.Jan 20, 08:28 PSTInvestigating - The students.ubc.ca website is currently unavailable. Technicians are investigating the issue. There is no estim... Read More ›

January 19, 2022 9:51 pm
RESOLVED: UBC External Email Relay Issue January 19, 2022, 07:00 PT
Filed under:
Jan 19, 08:39 PSTResolved - This incident has been resolved as of January 19, 2022, 07:00 PT.Jan 19, 06:51 PSTInvestigating - This affects most external incoming and outgoing emails. Internal emails are not affected.We are currently investigating thi... Read More ›

View More News and Updates ›

What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).
Information Technology
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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