The University of British Columbia | Okanagan
IT Helpdesk
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Don't have a UBC Okanagan Novell Account? You can still Enter a Ticket through our External Request Form

Welcome To The IT Helpdesk

News and Updates


August 21, 2017 12:29 pm
UBCO Campus Network Issues
Filed under: Bulletins, General, IT Infrastructure
We are currently experiencing network issues at the Okanagan Campus and are working to resolve the issue.   We will post more information once available. Read More ›

August 22, 2017 4:17 pm
Workspace Service Maintenance August 26, 2017 07:00 – 08:00 PT
Filed under: General, IT Infrastructure, Servers & Storage
Workspace service will be undergoing regularly scheduled maintenance on Saturday, August 26th between 7am and 8am.Please note that you will not be able to access the Workspace web portal, share files/folders or synchronize files via the desktop client... Read More ›

August 22, 2017 4:12 pm
Google Chrome Update – UBC IT Computers only – August 30th, 2017 10:30 -10:45 PT
Filed under: General, IT Infrastructure
UBC IT managed computers will be updated on August 30th, 2017 between 10:30 -10:45 PT to receive updates for any installed copies of Google Chrome.  Updates are currently disabled.  If Google Chrome is currently running, users will be informed of the update and a browser restart will be recommended.  Otherwise, Google Chrome will update at […] Read More ›

August 21, 2017 2:56 pm
RESOLVED – UBC Okanagan network issue affecting access to UBC Vancouver network Aug 21, 2017 10:36 PDT
Filed under: General, IT Infrastructure
The UBC Okanagan Network issue has been resolved.  All services have been restored.  We apologize for any inconvenience this may have caused. Read More ›

August 21, 2017 2:47 pm
Network issues at Okanagan campus resolved.
Filed under: General
Network issues at Okanagan campus have been resolved. Read More ›

August 21, 2017 11:11 am
UBC Okanagan network issue affecting access to UBC Vancouver network Aug 21, 2017 10:36 PDT
Filed under: General, IT Infrastructure
UBC Okanagan users may be experiencing network connecting issue connecting to the UBC  Vancouver network.  Technicians have been notified and are investigating the issue. Read More ›

August 17, 2017 12:05 pm
IT Helpdesk Maintenance - August 17, 2017 4:30 PM - 5:00 PM PT [COMPLETED]
Filed under: Client Services, Service Disruption
August 17 4:30 PM - 5:00 PM PT The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Thursday, August 17, 2017 from 4:30 PM until 5:00 PM PT.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need […] Read More ›

August 16, 2017 11:40 am
[COMPLETED] ACM Upgrade Notice
Filed under: Client Services, Web Services, Scheduled Maintenance, Service Disruption, Upgrade Notice, Websites & Applications
Update Scheduled for Thursday, August 17th Read More ›

View More News and Updates ›

What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).
IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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