The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


January 17, 2018 11:42 am
FASmail OWA and RPC Security Certificate Issue [Update]
Filed under: Bulletins, Client Services, General
[Updated as of January 17th, 2018] Configuration of new hardware to support the FASmail infrastructure on the UBC Okanagan campus has been initiated.  Testing is under way and the expectation is that the new hardware can be installed this weekend with full service restored by next week. [Updated as of January 9th, 2018] The issue […] Read More ›

January 16, 2018 4:21 pm
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount  and change your password immediately.  Also, please forward a copy of the email including full headers to security@ubc.caand advise of the possible temporary breach of your account.  The email can then be deleted […] Read More ›

January 17, 2018 12:11 pm
Fraudulent Email Alert: UBC SECURITY ALERT URGENT – Jan 17, 2018
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account.  The email can be deleted from your Inbox or mobile phone.   —–Original Message—– […] Read More ›

January 16, 2018 2:20 pm
Connect will remain up and available during the maintenance window. Most external (UBC and third-party) tool integrations in Connect will be unavailable from 06:00 – 08:00 PT on Wednesday January 17, 2018. This includes ability to launch the following tools from within Connect: Abacus CLASS WeBWorK Faculty of Medicine – video, Entrada, and other tools […] Read More ›

January 16, 2018 2:17 pm
ComPAIR Scheduled Upgrade Jan 18, 2017 22:00-22:30 PT
Filed under: General, IT Infrastructure
ComPAIR (compair.elearning.ubc.ca) will be unavailable for scheduled maintenance on January 18, 2018 from 22:00-22:30 PT.  Read More ›

January 16, 2018 2:12 pm
EduCloud Server Service Maintenance – January 20th, 2018 08:00 – 09:00 PT
Filed under: General, IT Infrastructure, BCNET, Servers & Storage
We will be performing maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) during the above window. Please note that virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be able to login to […] Read More ›

January 9, 2018 11:14 am
Meltdown and Spectre CPU Vulnerabilities
Filed under: General, IT Infrastructure, Security
Risk: High CVE: CVE-2017-5754, CVE-2018-5753   Meltdown and Spectre are two CPU vulnerabilities that have recently been detected in Intel, AMD, ARM and Qualcomm processors. Currently there are no exploits available in the wild; however if successful, attackers can take advantage of three variants of the flaw and steal sensitive data, such as passwords and […] Read More ›

January 8, 2018 11:07 am
Update 2018.01.08 @ 12:05PM - upgrades complete, server is back online.   The Okanagan campus Sophos server has been taken down for upgrades related to providing updates to Sophos workstations for the new Meltdown and Spectre vulnerabilities. Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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