Welcome To The IT Helpdesk

News and Updates

February 26, 2014 1:36 am

Filed under: Bulletins, Client Services, Scheduled Maintenance, sophos

Effective Tuesday morning, at 1:00am, the UBC Okanagan Sophos Anti-virus server has been authorized to deliver an updated version of Sophos Anti-virus to all ITServices managed Mac OSX computers. This update will be delivered automatically in the background, and will not require a reboot for most customers. Should you encounter any difficulties with Sophos, please phone [...] Read More ›

February 21, 2014 12:53 am

IT Helpdesk - New Workflow Entry Forms

Filed under: Bulletins, Client Services, accounts

Complete a one-stop ticket entry form to request, deactivate or transfer services for individuals that are new to or leaving UBC. Read More ›

February 24, 2014 6:08 am

IT Helpdesk Maintenance

Filed under: Client Services, Service Disruption

February 24th 6:30 AM– 7:00 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Monday, February 24th from 6:30 AM until 7:00 AM. Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report a [...] Read More ›

February 21, 2014 7:25 am

myDNS Service Maintenance February 22, 2014 10:00 – 14:00 PT

Filed under: IT Infrastructure

UBC will be performing DNS and DHCP maintenance on Feb 22, 2014 10:00-14:00 PT at UBC Okanagan.DNS and DHCP services will continue and no network outage is expected during this time due to built in redundancies in the architecture of the myDNS system. Read More ›

February 18, 2014 6:30 am

IT Helpdesk Maintenance

Filed under: Client Services, Service Disruption

February 18th 6:30 AM– 7:00 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Tuesday, February 18th from 6:30 AM until 7:00 AM. Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report a [...] Read More ›

January 31, 2014 4:14 pm

Service Extension - Verint Survey Tool

Filed under: Research Support, Web and Database Support

The survey tool consortium has negotiated a one-year extension of the Verint Survey Tool until March 2015. Read More ›

January 20, 2014 3:58 pm

3 day Video Production Boot Camp - February 2014

Filed under: Media Services, Training/Workshop

For Faculty, Staff and Students Learn how to produce a video so you can: communicate important messages document your research add interest to your presentations promote your event or program Whatever your reason, the Media Centre can help get you started! Date/Time: Feb. 18th to 20th, 2014 9:00 AM – 5:00 PM  Location: Media Centre - [...] Read More ›

January 17, 2014 3:38 pm

RESOLVED - SPSS Unavailable

Filed under: Client Services, IT Infrastructure, Research Support, Service Disruption, SPSS

Jan 20, 2014 at 9:40 am - SPSS issues are now resolved and the system is back online. Jan 17, 2014 - We are currently experiencing an issue with SPSS. Technical support are aware of and actively working on this. There is no ETA at this time but we will post more information as we [...] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

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Welcome To The IT Helpdesk

News and Updates

What username and password should I use to login?