The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


December 9, 2019 2:21 pm
Student Printing Improvements
Filed under: Bulletins, Client Services, General, IT Business Services, Printing, student printing, swipe-to-print
UBC IT Okanagan is improving student printing across campus: NEW printers with more options: print, copy & scan New locations with easier access Students can print from any computer and “swipe” to release their print jobs at ANY student printer! New printers will be installed and ready for the start of term January 2020. Student_Printers_locations_2020_overview […] Read More ›

December 4, 2019 4:40 pm
Service Desk Closures - Winter
Filed under: Bulletins, Client Services, Department News, General
Please be aware of the following upcoming service desk closures: Monday December 9th from 11:30am to 1:30pm the service desk will be completely closed. Wednesday December 11th from 11:30am to 4:00pm the service desk will be reduced to phones only.  Sorry no walk up traffic.  Come join us for the annual IT Services Party. Tuesday […] Read More ›

December 8, 2019 2:27 pm
Fraudulent Email Alert: Sextortion Campaign – Dec 7/8, 2019
Filed under: General, IT Infrastructure, Email, Security
We’ve been seeing variations of the email below over the weekend.  Do not act on or reply to this email.  Please delete it.  It’s expected that the targeted recipients had their credentials included in past data breaches which is why the password included in the subject line will likely be familiar to the recipient. If […] Read More ›

December 4, 2019 12:49 pm
Load Balancer Maintenance December 4, 2019, 21:00-21:30 PT
Filed under: IT Infrastructure, BCNET, Campus-Wide Login, Email, Servers & Storage, Websites & Applications
The UBC Vancouver load balancer will be undergoing maintenance on December 4, 2019 from 21:00-21:30 PT. No service interruptions are expected.  Read More ›

December 2, 2019 3:53 pm
[RESOLVED] Website Outages
Filed under: Web Services
We are currently experiencing some interruptions related to one of our web hosting platforms. This may impact access to certain websites. If you are trying to get to a website that is hosted on a UBC hosting platform it may be temporarily affected. Our Systems team is working to restore service as quickly as possible. As […] Read More ›

November 30, 2019 8:55 pm
UBC Virutal Desktop Infrastructure Maintenance January 20, 2020, 11:00-12:00 PT
Filed under: General, IT Infrastructure, Campus-Wide Login
UBC’s Virtual Desktop Infrastructure (VDI) service will be undergoing maintenance on January 20, 2020 11:00-12:00 PT. No downtime is expected. Read More ›

November 27, 2019 11:35 am
Fraudulent Email Alert: RE: IT Service – Nov 27, 2019
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account. If you clicked on the link in the email, please […] Read More ›

November 26, 2019 3:13 pm
The wireless team will be performing network maintenance from December 30, 2019, 23:00 PT to December 31, 2019, 01:00 PT. During this time, there will be sporadic outages to all wireless services at the following sites: – Robson Square – UBC Okanagan – UBC Vancouver – Smaller remote sites where UBC IT managed wireless networks […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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