The University of British Columbia | Okanagan
IT Helpdesk
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Don't have a UBC Okanagan Novell Account? You can still Enter a Ticket through our External Request Form

Welcome To The IT Helpdesk

News and Updates


August 13, 2019 3:44 pm
Archibus Upgrade August 19, 2019, 13:30-16:00 PT
Filed under: General, IT Infrastructure
The Archibus and OSIS applications and database will be unavailable on August 19, 2019, from 13:30 to 16:00 PT to facilitate an upgrade of the Archibus application. UBC Okanagan users will not be able to access the Facilities HelpDesk during this time.  Read More ›

August 13, 2019 3:44 pm
Archibus Upgrade August 19, 2019, 13:30-16:00 PT
Filed under: General, IT Infrastructure
The Archibus and OSIS applications and database will be unavailable on August 19, 2019, from 13:30 to 16:00 PT to facilitate an upgrade of the Archibus application. UBC Okanagan users will not be able to access the Facilities HelpDesk during this time.  Read More ›

August 13, 2019 3:43 pm
UBC Mailing List Service Maintenance August 19, 2019, 08:00-14:00 PT
Filed under: General, IT Infrastructure, Email
The UBC Mailing List service will be undergoing maintenance on August 19, 2019 between 08:00 and 14:00 PT. No impact is expected as a result of this change.  Read More ›

August 13, 2019 3:43 pm
UBC Mailing List Service Maintenance August 19, 2019, 08:00-14:00 PT
Filed under: General, IT Infrastructure, Email
The UBC Mailing List service will be undergoing maintenance on August 19, 2019 between 08:00 and 14:00 PT. No impact is expected as a result of this change.  Read More ›

August 13, 2019 3:43 pm
UBC Mailing List Service Maintenance August 19, 2019, 08:00-14:00 PT
Filed under: General, IT Infrastructure, Email
The UBC Mailing List service will be undergoing maintenance on August 19, 2019 between 08:00 and 14:00 PT. No impact is expected as a result of this change.  Read More ›

August 13, 2019 3:42 pm
Learning Tools Provisioning Service (LTPS) Maintenance August 15, 2019, 07:00-08:00 PT
Filed under: General, IT Infrastructure
The Learning Tools Provisioning Service (LTPS) will be unavailable for maintenance on August 15, 2019, from 07:00-08:00 PT. Any changes to course enrollments in Canvas will accordingly be queued up and processed after the maintenance. The LTPS User Int... Read More ›

August 13, 2019 3:42 pm
Learning Tools Provisioning Service (LTPS) Maintenance August 15, 2019, 07:00-08:00 PT
Filed under: General, IT Infrastructure
The Learning Tools Provisioning Service (LTPS) will be unavailable for maintenance on August 15, 2019, from 07:00-08:00 PT. Any changes to course enrollments in Canvas will accordingly be queued up and processed after the maintenance. The LTPS User Int... Read More ›

August 13, 2019 3:42 pm
Learning Tools Provisioning Service (LTPS) Maintenance August 15, 2019, 07:00-08:00 PT
Filed under: General, IT Infrastructure
The Learning Tools Provisioning Service (LTPS) will be unavailable for maintenance on August 15, 2019, from 07:00-08:00 PT. Any changes to course enrollments in Canvas will accordingly be queued up and processed after the maintenance. The LTPS User Int... Read More ›

View More News and Updates ›

What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).
IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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