The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates

August 6, 2020 9:07 am
UBC IT Community Update - July 30, 2020
Filed under: Bulletins, Client Services, General
Read this month's news from Jennifer Burns, Associate Vice-President, Information Technology & Chief Information Officer, including details on: Implementation of Microsoft Teams (MS Teams) and OneDrive Remote Access to Application Software and Computer Lab Resources Discounted Vendor Packages for Students Internet Connectivity Improvement for International Students  Relaxed FIPPA Data Residency Requirements Extended Read the full […] Read More ›

July 31, 2020 2:59 pm
Register for 2020 UBC Research Computing Summer Sessions
Filed under: Bulletins, General, Research Support
Interested in high-performance computing? Want to learn a new programming language? UBC Advanced Research Computing (ARC) is hosting the 4th annual UBC Research Computing Summer Sessions from August 17th-28th, 2020. This year, the program will be offered virtually in the form of a series of webinars and hands-on online workshops. The Summer Sessions are free […] Read More ›

August 11, 2020 3:32 pm
Campus-Wide Login (CWL) myAccount Maintenance August 17, 2020, 07:00-08:00 PT
Filed under: General, IT Infrastructure, Campus-Wide Login
The Campus-Wide Login (CWL) myAccount website ( will be under maintenance on August 17, 2020, 07:00-08:00 PT.Active sessions may be interrupted which will require a restart of the browser.  Read More ›

August 11, 2020 3:29 pm
On August 17, 2020, 06:45-07:00 PT, the UBC Student & Alumni Email Management Site will be retired. On this date, UBC students will be able to opt into a new email service that includes a hosted mailbox and a new email address ( The legacy Student & Alumni Email service ( will continue to operate […] Read More ›

August 8, 2020 7:56 pm
Web Services’ vendor,, will be performing platform maintenance from August 9, 2020, 22:00 PT to August 10, 2020, 01:00 PT to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute. The list […] Read More ›

August 4, 2020 3:19 pm
TeamShare and Home Drive Maintenance August 22, 2020, 10:00-11:00 PT
Filed under: General, IT Infrastructure, Servers & Storage
TeamShare and Home Drive based at the Vancouver campus will be undergoing maintenance on August 22, 2020, 10:00-11:00 PT. No end user impact is expected during this window.  Read More ›

August 4, 2020 3:12 pm
TeamShare and Home Drive hosted at the Vancouver campus will be undergoing maintenance on August 10, 2020, 09:30-23:59 PT. No end user impact is expected during this window.  Read More ›

August 4, 2020 8:13 am
BCNET EduCloud Server Maintenance August 8, 2020, 07:00–17:00 PT
Filed under: General, IT Infrastructure, BCNET, Servers & Storage
UBC IT Systems will be performing scheduled maintenance on the BCNET EduCloud Server environment ( on August 8, 2020, 07:00-17:00 PT. Virtual machines running on the BCNET EduCloud server will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be able […] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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