The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates

October 12, 2016 10:13 am
Fraudulent Email Alert: – October 12, 2016
Filed under: Bulletins, Email, phishing, spam
Do not reply to this email.  If you emailed your UBC CWL or login account credentials, log into myAccount and change your password immediately.  Also, please advise of the possible temporary breach of your account.  The email can be deleted from your Inbox or mobile phone.  Sophos tagged the email as spam.  Please refer to our Dealing with Spam […] Read More ›

September 20, 2016 7:27 pm
macOS 10.12 [Sierra] - Availability and Support
Filed under: Bulletins, Client Services, Apple, OSX
As of version 10.12, OSX is now known as macOS. If you are interested in reading about the changes in 10.12, Ars Technica has done an exceptional job of outlining all of the features. Current Support Status: Unsupported [but nearly there!] Until such time as complete compatibility has been assured, and all our vendors support this […] Read More ›

October 6, 2016 1:56 pm
For Friday, October 7th, the Facilities work order system, Archibus, will not be monitored. Requests submitted during this time will be reviewed on Tuesday, October 11th. If you have an emergency request please contact Campus Security Dispatch.   Read More ›

September 20, 2016 4:00 pm
UBC Okanagan UNC Building – Network Outage – Sep 20, 2016 22:15 – 22:30 PT
Filed under: IT Infrastructure, Network, Phone, Service Disruption, Wireless
Network, wireless and phones will be down in the UNC building at the Okanagan campus between 10:15PM and 10:30PM on September 20th. The network equipment in this building has experienced a software error and a restart of the equipment is required. Read More ›

September 14, 2016 3:46 pm
MATLAB Now Available for UBC Students at No Cost
Filed under: Client Services, Software
Beginning Thursday, September 15, 2016, all active UBC students now have access to MATLAB licenses at no cost. MATLAB is a high-performance language for technical computing. It integrates computation, visualization, and programming in an easy-to-use environment where problems and solutions are expressed in familiar mathematical notation. This is a powerful and popular software package with […] Read More ›

September 14, 2016 9:03 am

September 12, 2016 2:06 pm
[RESOLVED] Server Outage -
Filed under: Client Services, Web Services, Outage, Service Disruption
The server, which hosts our commodity campus websites, was taken offline for emergency maintenance as of 2016.09.09 @ 7:58 PM. View article for a list of sites still affected. Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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