Welcome To The IT Helpdesk

News and Updates

April 22, 2014 10:43 am

Fraudulent Email Alert with Subject: notification

Filed under: Bulletins, Client Services, IT Infrastructure, Email, Exchange Migration, phishing

Another phishing attempt is being sent around UBC. ______________________________________________________________________________ From: ok.ubc.ca [mailto:suport@ubc.ca] Sent: April-22-14 10:13 AM Subject: notification Mail Server Upgrade. Dear University of British Columbia Mail Server account user. Please note, that we want to improve our MAIL services in 72Hours, and your account must be updated. To upgrade your account, you need to [...] Read More ›

April 9, 2014 2:16 pm

Internet-wide Security Bug Affecting All Sensitive Data

Filed under: Bulletins, Client Services, IT Infrastructure, Research Support, Security Alert

A serious, widespread security flaw, referred to as the Heartbleed Bug, was announced on Monday, April 7th. Researchers have estimated that this flaw could affect up to two-thirds of all internet web servers. There is no need to patch or update desktops or laptops as this flaw resides in a piece of software that is [...] Read More ›

March 25, 2014 10:01 am

URGENT: Do Not Open RTF File Attachments

Filed under: Bulletins, Client Services, Research Support, Security Alert, Virus

If you receive an RTF file attachment, please do not open it. There is a known security exploit that is actively making the rounds that takes advantage of a vulnerability with the way that Word handles RTF files. Attackers are using this vulnerability to install viruses and seize control of workstations. This vulnerability exists in [...] Read More ›

April 17, 2014 9:03 am

***RESOLVED*** Radius authentication issues

Filed under: IT Infrastructure, VPN, Wireless

***Update as of 2:00pm; this issue is now resolved.*** We are currently experiencing issues with the Radius authentication servers. This may impact VPN and/or wireless. IT is investigating and will post more information as they progress. Read More ›

April 14, 2014 11:57 am

Wednesday Website Training Drop-in Sessions Cancelled Until April 30th

Filed under: Web and Database Support, ADM013, Computer Labs, Training/Workshop

The weekly drop-in sessions for website training have been cancelled for both Wednesday April 16 and Wednesday April 23. The drop-in sessions will resume on Wednesday April 30th. ACM Drop-in Sessions Need help with a particular task? We have drop-in sessions on most Wednesdays from 2-4 p.m. in the IT Innovation Lab - ADM013. Check calendar [...] Read More ›

April 14, 2014 10:32 am

IT Helpdesk Maintenance

Filed under: Client Services, Service Disruption

April 15th 6:30 AM– 7:00 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Tuesday, April 15th from 6:30 AM until 7:00 AM. Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report a [...] Read More ›

April 11, 2014 2:12 pm

Summer Schedule for the IT Service Desk

Filed under: Client Services

Effective Wednesday, June 4th the IT Service Desk will run a summer schedule of 7:30 am to 4:30 pm. We will resume our regular hours of 7:30 am to 7:30 pm effective Monday, August 25th Read More ›

April 11, 2014 11:04 am

News Site Scheduled Maintenance

Filed under: Client Services, Scheduled Maintenance, Service Disruption

On Friday, April 11, 2014, IT, Media & Classroom Services will be migrating the news.ok.ubc.ca sites to our new “S53” hosting server. The migration to the new server will take place between 4:00 p.m. and 4:30 p.m. on Friday, April 11, 2014. You will not be able to login to the news website to post content [...] Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

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What username and password should I use to login?