The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates

September 21, 2017 3:20 pm
Microsoft Windows 10 - Availability and Support
Filed under: Bulletins, Client Services
Current Support Status: General AvailabilityWindows 10 is now available by request. All new and re-imaged systems will also be receiving Windows 10. Read More ›

September 21, 2017 1:10 am
If you want to read more about what changes Windows 10 Creators Update brings, check out this blog post from Microsoft. Effective Thursday, September 21st, any new or re-imaged machine deployed by ITServices will be receiving Windows 10 Build 1703 - Creators Update. We are currently assessing how best to roll this update out to existing […] Read More ›

September 20, 2017 3:23 pm
Issue on CBM ePayment Refunds
Filed under: Client Services, Web Services, Service Disruption
UPDATE [September-20-17 3:23 PM]: Dear merchants, We have scheduled an overnight release that will happen anytime between 03:00 - 06:00 PT tomorrow, to fix the refund issue. We do not expect an outage during this period, and the CBM ePayment service will still be available. If you experience any issues, please let us know by […] Read More ›

September 19, 2017 3:09 pm
University Storage Grid Maintenance – September 20, 2017 10:00 – 16:00 PT
Filed under: General, IT Infrastructure, Servers & Storage
University Storage Grid (USG) will be undergoing maintenance during the above mentioned window. No service interruptions are expected.  Read More ›

September 19, 2017 3:05 pm
EduCloud Server Dashboard ( will be unavailable on Wednesday, September 20th from 10:00 – 14:00 for scheduled maintenance. Please note that this maintenance does not impact workloads running on the EduCloud service. Read More ›

September 19, 2017 3:04 pm
The UBC Digital Signage service will be undergoing maintenance on September 21, 2017 19:00 – 23:30 PT. During this maintenance window , the service will be affected as follows: – Digital signage content administrators will not be able to access the signage terminal services server to use either the CoolSign Network Manager or the Content […] Read More ›

September 19, 2017 3:02 pm
Canvas LTI integration with LOCR – Sept 20, 2017 20:00 to 21:00 PT
Filed under: General, IT Infrastructure, Websites & Applications
The Library Online Course Reserves (LOCR) service in Canvas will be updated. Once the updates are complete, when a user clicks on the LOCR link from a Canvas course, he/she will be directed to the enrolled course list (home page) of LOCR without having... Read More ›

September 19, 2017 2:58 pm
The Financial Applications listed below will be undergoing upgrade on Sep 20 between 16:00 and 18:00 PT. User access to these applications will not be available during this window. – Smart Forms – Cash Receipts Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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