The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


February 17, 2017 7:53 am
Fraudulent Email Alert: UBC BlackBroad Email Update. – February 17, 2017
Filed under: General, IT Infrastructure, Email, Security
  If you received an email with the subject line “UBC BlackBroad Email Update” that mimics UBC’s broadcast email template, do not reply to this email or click on the link contained in the email.   If you think you may have submitted your CWL login credentials, please log into myAccount (hxxps://myaccount.ubc.ca) and change your password immediately.   Also, please […] Read More ›

February 16, 2017 10:24 pm
Fraudulent Email Alert: Tutor – February 16, 2017
Filed under: General, IT Infrastructure, Email, Security
If you get this message, DO NOT reply and DO NOT provide any personal information. Delete the email. The email is part of an overpayment scam. The scammer will send the victim a fraudulent cheque for an amount greater than what was agreed upon then ask for a “refund”. The scammer is counting on the […] Read More ›

February 16, 2017 9:26 am
UBC Home Drive (H:) Storage Service — February 16, 2017 09:25 PT
Filed under: General, IT Infrastructure, Servers & Storage
UBC IT has received intermittent reports of issues with the UBC Home Drive (H:) Storage service.Certain users may be unable to access or map their home drive.Technicians are currently investigating.  Read More ›

February 15, 2017 1:26 pm
RESOLVED - UBCO Email Down
Filed under: Client Services, IT Infrastructure
The following network issue has been reported. Email, campus wide is currently down. Webmail.ok.ubc.ca is operational. As we are in the initial stages of assessing the problem no estimated time for a fix is available. Read More ›

February 13, 2017 5:54 pm
Fraudulent Email Alert: Quota Alert! – Feb 13, 2017
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount (hxxps://myaccount.ubc.ca) and change your password immediately.  Also, please forward a copy of the email including full  headers (hxxp://it.ubc.ca/node/2613) to security@ubc.ca and advise of the possible temporary breach of your account.  The email […] Read More ›

February 9, 2017 10:28 am
Fraudulent Email Alert: Important Schedule Message. – February 09, 2017
Filed under: General, IT Infrastructure, Email, Security
Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount (hxxps://myaccount.ubc.ca) and change your password immediately.  Also, please forward a copy of the email including full  headers (hxxp://it.ubc.ca/node/2613) to security@ubc.ca and advise of the possible temporary breach of your account.  The email […] Read More ›

February 8, 2017 8:00 am
The CWL Authentication Service (Auth2) will be undergoing maintenance on Wednesday Feb 08, 2017 (09:00-11:00PT).There will not be any service disruptions during the maintenance window.  Read More ›

February 8, 2017 7:55 am
CWL ELDAP Maintenance Feb 13, 2017 08:00 – 12:00 PT
Filed under: General, IT Infrastructure, Campus-Wide Login
The ELDAP service will be undergoing maintenance on Monday Feb 13, 2017 (08:00-12:00PT).There will not be any service disruptions during the maintenance window.  Read More ›

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What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
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