The University of British Columbia | Okanagan
IT Helpdesk

Welcome To The IT Helpdesk

News and Updates


December 8, 2016 9:29 am
On Monday,  December 19, 2016 from 3:00 AM to 6:00 AM PT, UBC IT Academic Systems Support will be performing scheduled maintenance on the SIS production database. Our goal is to migrate SIS Production Database from current location to its new home. During the maintenance period SIS systems will be unavailable including the ePayment (Web Service and Virtual Terminals) service. We are required to […] Read More ›

December 7, 2016 9:34 am
As of December 7th, 2016 at 3:17pm we believe we have a solution for this issue. We are currently rolling out a fix, however, there is action on your part to receive the fix if you were impacted by this problem. If your computer was receiving the "Windows has encountered a critical problem" error, you […] Read More ›

December 6, 2016 10:06 pm
FASmail Outage - External and Campus to Campus (RESOLVED)
Filed under: Client Services, General, IT Infrastructure
Please note that currently external and campus to campus email is delayed.  Vancouver Exchange team is aware and currently investigating the issue.  No current eta for resolution at this time. Read More ›

December 5, 2016 10:41 am

November 22, 2016 10:01 am
[RESOLVED] Service Disruption - Campus Research Shares [P: Drive]
Filed under: IT Infrastructure, Servers & Storage, Service Disruption
Update 10:50 am The root cause has been identified and fixed. All shared files are now accessible. Original Message Some folders on the N14 server are currently unavailable. This appears to be the same issue that we experienced over the weekend. We are investigating and looking for a root cause. We will post an update […] Read More ›

November 21, 2016 11:58 am
IT Helpdesk Maintenance - November 22, 2016 6:45 AM - 7:00 AM PT
Filed under: Client Services, Service Disruption
November 22, 2016 6:45 AM - 7:00 AM PT The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Tuesday, November 22, 2016 from 6:45 AM until 7:00 AM PT.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or […] Read More ›

November 20, 2016 7:29 pm
[RESOLVED] Service Disruption - Campus Research Shares [P: Drive]
Filed under: IT Infrastructure, Outage, Service Disruption
Update 9:30 am The underlying issue has been identified and fixed. All shared files are now accessible. Original Message Some folders on the N14 server are currently unavailable. We are investigating and will post an update as soon as we have an estimated resolution time. Read More ›

November 18, 2016 1:49 pm
UBC IT Bronze Shared Web Hosting Service Maintenance – November 21, 2016
Filed under: IT Infrastructure, Web Services, Scheduled Maintenance, Service Disruption
The UBC IT Bronze Shared Web Hosting Service (Interworx) will undergo maintenance on Monday, November 21, 2016, from 22:00 until 23:59 PT. All hosted sites will be offline for a few minutes during the maintenance window. Read More ›

View More News and Updates ›

What username and password should I use to login?

To login to the IT Helpdesk system, use your UBC Okanagan Novell credentials (sometimes referred to as your "NDS" username and password).

This is the username and password you use to login to any of the Windows computers on campus. For Apple users, this is the password you use to access the files on the campus file server.

If you encounter difficulties logging in, please call the IT Helpdesk at 250.807.9000 (toll-free 855.807.9001).

IT, Media and Classroom Services
Okanagan Campus
ADM024 - 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Tel: 250.807.9000 | Toll-free: 855.807.9001 | Fax: 250.807.9212
ITMDB v2.7.2.0